58

The information that you provide is completely confidential and anonymous.

We are interested in your views and we will look more closely into any specific issues that arise from the questionnaire.

If you would like to be more involved in improving services we have a Patient Representation Group who we meet with on a regular basis. Join either via the website or at reception.

Survey closes: 31st December 2016

REGARDING APPOINTMENTS

Q1 How easy is it for you to book an appointment more than 2 full days in advance with ANY GP?

  17%
  43%
  15%
  17%
  6%

Q2 When you need to see a GP urgently, are you normally seen or spoken to within 48 hours?

  74%
  10%
  15%

Q3 How easy is it to book more than 2 days in advance with your USUAL GP?

  13%
  13%
  29%
  36%
  6%

Q4 Do you use the Online Repeat Prescription, Appointment Booking Service or Medical Records Access?

  32%
  67%

If you wish to register for this service, please contact the surgery or go to the website www.wordenmc.net and on right hand side go into Patient Online Services.

Q4a If you answered yes to Q4 - how do you find the Online Repeat Prescription Service?

  25%
  6%
  0%
  3%
  37%
  29%

Q4b If you answered yes to Q4 - how do you find the Online Appointment Booking Service?

  25%
  8%
  0%
  3%
  36%
  28%

Q4c If you answered yes to Q4 - how do you find the Online Appointment Booking Service?

  15%
  3%
  0%
  0%
  50%
  32%

Any further comments on APPOINTMENTS? Please let us know of any good or bad experiences you have had.

RECEPTION AND TELEPHONE ISSUES

Q5 On the whole how helpful do you find the receptionists at the surgery?

  65%
  24%
  3%
  6%

Q6 Do you think the reception staff behave in a professional manner?

  51%
  37%
  6%
  3%

Q7 Do you think patient confidentiality is a problem in the reception area?

  39%
  50%
  11%

Q8 Following the installation of our new telephone system, how do you find contacting the surgery?

  37%
  43%
  10%
  3%
  7%

Q9 Thinking about the last time you called the surgery, what was the length of time you were on hold before your call was answered?

  10%
  60%
  18%
  10%

Q10 What day of the week was the call made and approximately what time?

Any further comments on RECEPTION or TELEPHONE ISSUES? Please let us know of any good or bad experiences you have had.

REGARDING CLINICAL CARE

Q11 How satisfied are you with the service you received from the GP/Nurse today or at your last consultation?

  74%
  15%
  0%
  3%
  0%
  3%
  5%

Q12 (1) Concerning your last consultation, how do you rate .... the time allowed for your consultation?

  53%
  24%
  6%
  8%
  0%
  3%
  6%

Q12 (2) Concerning your last consultation, how do you rate .... how well you were listened to?

  63%
  25%
  0%
  3%
  3%
  3%

Q12 (3)Concerning your last consultation, how do you rate .... explanation of tests and treatments?

  53%
  13%
  3%
  0%
  8%
  17%
  6%

Q12 (4) Concerning your last consultation, how do you rate .... our involving you in decisions made?

  51%
  17%
  5%
  0%
  6%
  15%
  6%

Q12 (5) Concerning your last consultation, how do you rate .... your trust and confidence in the care you were given?

  62%
  20%
  3%
  0%
  6%
  6%

Q13 If your GP has referred you for further treatment/secondary care, how much did he or she involve you in your choice or place of treatment?

  41%
  20%
  0%
  10%
  25%
  4%

Any further comments on CLINICAL CARE? Please let us know of any good or bad experiences you have had.

COMMUNICATION AND OVERALL SATISFACTION

Q14 Please tick below the ways you would like the surgery to communicate general information with patients. You can tick more than one.

  75%
  48%
  24%
  12%

Q15 In general how satisfied are you with the care you receive at the surgery?

  70%
  15%
  3%
  3%
  3%
  6%

Q16 How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?

  67%
  13%
  8%
  0%
  6%
  0%
  6%

If we could change one thing about your care or treatment to improve your experience, what would it be?

ABOUT YOU

Q17 Are you male or female?

  24%
  65%
  0%
  11%

Q18 Your age

  0%
  0%
  0%
  13%
  18%
  15%
  32%
  15%
  0%
  7%

Q19 Do you have a disability and /or a long-term health concern? (tick all that apply)

  8%
  6%
  60%
  6%
  3%

Q20 Your ethnic group

  91%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  9%

Q21 Which of the following best describes you?

  27%
  0%
  0%
  12%
  0%
  53%
  3%
  5%

Thank you for taking the time to fill in this questionnaire.

Your views will help improve services at Worden Medical Centre