Worden Medical Centre

Number of Responses: 58

The information that you provide is completely confidential and anonymous.

We are interested in your views and we will look more closely into any specific issues that arise from the questionnaire.

If you would like to be more involved in improving services we have a Patient Representation Group who we meet with on a regular basis. Join either via the website or at reception.

Survey closes: 31st December 2016

REGARDING APPOINTMENTS

Q1 How easy is it for you to book an appointment more than 2 full days in advance with ANY GP?

Very easy  17%

Fairly easy  43%

Not very easy  15%

Not at all easy  17%

Not applicable  6%

Q2 When you need to see a GP urgently, are you normally seen or spoken to within 48 hours?

Yes  74%

No  10%

Not applicable  15%

Q3 How easy is it to book more than 2 days in advance with your USUAL GP?

Very easy  13%

Fairly easy  13%

Not very easy  29%

Not at all easy  36%

Not applicable  6%

Q4 Do you use the Online Repeat Prescription, Appointment Booking Service or Medical Records Access?

Yes  32%

No  67%

If you wish to register for this service, please contact the surgery or go to the website www.wordenmc.net and on right hand side go into Patient Online Services.

Q4a If you answered yes to Q4 - how do you find the Online Repeat Prescription Service?

Very easy  25%

Fairly easy  6%

Not very easy  0%

Not at all easy  3%

Not applicable  37%

No response  29%

Q4b If you answered yes to Q4 - how do you find the Online Appointment Booking Service?

Very easy  25%

Fairly easy  8%

Not very easy  0%

Not at all easy  3%

Not applicable  36%

No response  28%

Q4c If you answered yes to Q4 - how do you find the Online Appointment Booking Service?

Very easy  15%

Fairly easy  3%

Not very easy  0%

Not at all easy  0%

Not applicable  50%

No response  32%

Any further comments on APPOINTMENTS? Please let us know of any good or bad experiences you have had.

RECEPTION AND TELEPHONE ISSUES

Q5 On the whole how helpful do you find the receptionists at the surgery?

Very helpful  65%

Fairly helpful  24%

Not very helpful  3%

Not helpful at all  6%

Q6 Do you think the reception staff behave in a professional manner?

Always  51%

Most of the time  37%

Some of the time  6%

Never  3%

Q7 Do you think patient confidentiality is a problem in the reception area?

Yes  39%

No  50%

No response  11%

Q8 Following the installation of our new telephone system, how do you find contacting the surgery?

Very easy  37%

Easy  43%

Not easy  10%

Difficult  3%

No response  7%

Q9 Thinking about the last time you called the surgery, what was the length of time you were on hold before your call was answered?

Less than 2 minutes  10%

2-5 minutes  60%

5-10 minutes  18%

More than 10 minutes  10%

Q10 What day of the week was the call made and approximately what time?

Any further comments on RECEPTION or TELEPHONE ISSUES? Please let us know of any good or bad experiences you have had.

REGARDING CLINICAL CARE

Q11 How satisfied are you with the service you received from the GP/Nurse today or at your last consultation?

Very satisfied  74%

Fairly satisfied  15%

Neither satisfied nor dissatisfied  0%

Fairly dissatisfied  3%

Very dissatisfied  0%

Not applicable  3%

No response  5%

Q12 (1) Concerning your last consultation, how do you rate .... the time allowed for your consultation?

Very good  53%

Good  24%

Fair  6%

Poor  8%

Very poor  0%

Not applicable  3%

No response  6%

Q12 (2) Concerning your last consultation, how do you rate .... how well you were listened to?

Very good  63%

Good  25%

Fair  0%

Poor  3%

Very poor  3%

Not applicable  3%

Q12 (3)Concerning your last consultation, how do you rate .... explanation of tests and treatments?

Very good  53%

Good  13%

Fair  3%

Poor  0%

Very poor  8%

Not applicable  17%

No response  6%

Q12 (4) Concerning your last consultation, how do you rate .... our involving you in decisions made?

Very good  51%

Good  17%

Fair  5%

Poor  0%

Very poor  6%

Not applicable  15%

No response  6%

Q12 (5) Concerning your last consultation, how do you rate .... your trust and confidence in the care you were given?

Very good  62%

Good  20%

Fair  3%

Poor  0%

Very poor  6%

Not applicable  6%

Q13 If your GP has referred you for further treatment/secondary care, how much did he or she involve you in your choice or place of treatment?

Very involved  41%

Fairly involved  20%

I didn't want to be involved  0%

Not involved at all  10%

Not applicable  25%

No response  4%

Any further comments on CLINICAL CARE? Please let us know of any good or bad experiences you have had.

COMMUNICATION AND OVERALL SATISFACTION

Q14 Please tick below the ways you would like the surgery to communicate general information with patients. You can tick more than one.

Q15 In general how satisfied are you with the care you receive at the surgery?

Very satisfied  70%

Fairly satisfied  15%

Neither satisfied nor dissatisfied  3%

Fairly dissatisfied  3%

Very dissatisfied  3%

No response  6%

Q16 How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?

Extremely likely  67%

Likely  13%

Neither likely nor unlikely  8%

Unlikely  0%

Extremely unlikely  6%

Don't know  0%

No response  6%

If we could change one thing about your care or treatment to improve your experience, what would it be?

ABOUT YOU

Q17 Are you male or female?

Male  24%

Female  65%

Other (including Transgender)  0%

No response  11%

Q18 Your age

Under 18  0%

18 to 24  0%

25 to 34  0%

35 to 44  13%

45 to 54  18%

55 to 64  15%

65 to 74  32%

75 to 84  15%

85 or over  0%

No response  7%

Q19 Do you have a disability and /or a long-term health concern? (tick all that apply)

Q20 Your ethnic group

White British  91%

White Irish  0%

White Other  0%

Mixed White/Black African  0%

Mixed White/Black Carribbean  0%

Mixed White/Asian  0%

Mixed Other  0%

Asian or Asian British - Indian  0%

Asian or Asian British - Pakistani  0%

Asian or Asian British - Bangladeshi  0%

Asian or Asian British - Other  0%

Black or Black British - Carribbean  0%

Black or Black British - African  0%

Black or Black British - Other  0%

Chinese  0%

Any other ethnic group  0%

No response  9%

Q21 Which of the following best describes you?

Employed (full or part time, including self employed)  27%

Unemployed/looking for work  0%

At school or in full time education  0%

Unable to work due to long term sickness  12%

Looking after your home/family  0%

Retired from paid work  53%

Other  3%

No response  5%

Thank you for taking the time to fill in this questionnaire.

Your views will help improve services at Worden Medical Centre