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Patient Survey 2016-2017

Thank you for taking the time to complete this survey. The data collected from this survey will be treated in the strictest confidence and will enable us to evaluate the service we currently provide together with helping us to identify areas for possible improvements and further development.

If you would like to receive help to fill in this survey please ask at Reception.

1. ACCESSING YOUR GP SERVICES

Almost 300 hours of clinical time was wasted last year by patients not attending booked appointments. If you cannot attend an appointment PLEASE CANCEL IT. If appointments are cancelled we can give the appointment to someone who needs it. Your recent appointment may only be available because someone cancelled. Please let us know your experience of booking your appointment.

a) How do you normally book your appointments to see a GP or nurse at your GP surgery?

  28%
  64%
  23%
  0%

b) Which of the following methods would you prefer to use to book appointments at your GP surgery?

  21%
  41%
  46%
  11%

c) How convenient was the appointment you were able to get?

  60%
  36%
  2%
  0%

d) Have you registered to use online services such as repeat prescriptions?

  37%
  60%
  3%

e) Overall, how would you describe your experience of making an appointment?

  55%
  34%
  6%
  2%
  0%
  3%

f) What do you think of our online services?

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-

-

-

-

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2. LAST APPOINTMENT

Was your last appointment with a GP or a Nurse Practitioner or a nurse?

  58%
  28%
  10%
  4%

How good was that Clinician at each of the following?

a) Giving you enough time

  66%
  29%
  2%
  0%
  0%
  0%
  3%

b) Listening to you

  72%
  24%
  1%
  0%
  0%
  0%
  3%

c) Explaining tests and treatments

  64%
  26%
  3%
  0%
  0%
  3%
  4%

d) Involving you in decisions about your care

  64%
  23%
  6%
  0%
  0%
  3%
  4%

e) Treating you with care and concern

  68%
  24%
  4%
  0%
  0%
  0%
  4%

f) Did you have confidence and trust in the clinician you saw or spoke to?

  81%
  13%
  0%
  1%
  5%

3. OPENING HOURS

We are open 8.15 am until 6pm weekdays. We are also open during the evening on Thursdays until 8pm. We often have appointments over the lunchtime period now. If you are not satisfied please let us know your suggestions.

How satisfied are you with the hours that your GP surgery is open?

  67%
  25%
  3%
  1%
  0%
  4%

4. OVERALL EXPERIENCE

Overall, how would you describe your experience of your GP surgery?

  65%
  30%
  2%
  0%
  0%
  3%

5. OUT OF HOURS

These questions are about contacting an out-of-hours GP service when your GP surgery is closed. Don't include NHS Direct, NHS walk-in centres or A & E.

If you have contacted the out-of-hours GP service:

a) How easy was it to contact the out-of-hours GP service by telephone?

  10%
  11%
  4%
  1%
  60%
  14%

b) Overall, how would you describe your experience of out-of-hours GP services?

  11%
  10%
  4%
  0%
  1%
  59%
  15%

6. SOME QUESTIONS ABOUT YOU

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.

a) Are you a Student at the University of Huddersfield? Were you previously a student there?

  51%
  30%
  3%
  4%
  8%
  4%

b) Have you ever suffered from any Mental Health Issues, such as; depression, anxiety, OCD, self-harm etc.

  40%
  56%
  4%

c) If you have was the support we offered adequate for your needs?

  41%
  21%
  38%

d) How could we improve the support we offer to you?

e) Are you male or female?

  35%
  60%
  5%

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-

-

-

f) How old are you?

  0%
  44%
  22%
  18%
  6%
  4%
  1%
  0%
  0%
  5%

g) What is your ethnic group?

  61%
  13%
  3%
  5%
  8%
  5%
  5%

h) Do you have any accessibility needs? Please let us know if there is anything you need to help you access our services.

7.AND FINALLY...

a) What do you think we do particularly well?

b) Do you have any suggestions for improvement?

Thank you for taking the time to answer these questions. The answers will be collated and analysed and will help to improve our standards and services. The survey report will be available in Reception and will be published on our website.

Thank you for completing this Questionnaire. We really appreciate it.