Abbey View and Fontmell
Patient Survery 2016 (PPG)
APPOINTMENTS AT YOUR GP SURGERY
How do you normally book your appointments to see a Doctor or a Nurse?
Which of the following methods would you prefer to use to book and appointment at the surgery
GETTING THROUGH ON THE PHONE
IN THE LAST 6 MONTHS HOW EASY HAVE YOU FOUND THE FOLLOWING?
Getting through on the phone
Speaking to a Doctor on the phone
Speaking to a Nurse on the phone
Obtaining test results by phone
SEEING A DOCTOR AT THE SURGERY
IF YOU SAW A NURSE INSTEAD OF A GP, GO TO QUESTION 20. IF YOU DID NOT SEE A GP OR A NURSE, PLEASE GO TO QUESTION 28.
In the past 6 months have you tried to see a Doctor fairly quickly? (by fairly quickly we mean the same day or the next two week days that the surgery was open)
Thinking about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two working days that the surgery was open?
If you were not able to be seen by a GP during the next 2 week days that the surgery was open, why was that?
When you visit the surgery, how long after your appointment time do you normally wait to be seen?
How do you feel about how long you normally have to wait?
THE LAST TIME YOU SAW A DOCTOR AT THE SURGERY HOW GOOD WERE THEY AT
Giving you enough time?
Asking about your symptoms?
Listening to you?
Explaining tests and treatments
Involving you in decisions about your care?
At treating you with care and concern
Taking your problem seriously?
Did you have confidence and trust in the Doctor you saw?
SEEING A PRACTICE NURSE AT THE SURGERY
IF YOU DID NOT SEE A NURSE, PLEASE GO TO QUESTION 28
How easy is it for you to get an appointment with the Practice Nurse at the surgery?
THE LAST TIME YOU SAW A PRACTICE NURSE, HOW GOOD DID YOU FIND THE NURSE AT THE FOLLOWING?
Giving you enough time?
Asking about your symptoms?
Listening to you?
Explaining test and treatment?
Involving you in decisions about your care?
Treating you with care and concern?
Taking your problem seriously?
WHAT DO YOU DO TO STAY WELL AND TO RECOVER WHEN YOU ARE NOT WELL?
Are you aware that some minor conditions can be diagnosed and treated by a Practice Nurse or a Pharmacist?
Are you aware of the wellbeing advice available at the NHS website? www.nhs.uk
Have you had discussions in the past 12 Months with a Doctor or a Nurse about how best to deal with your health condition?
If you had a discussion, did the Doctor or Nurse take notice of your views about how to deal with your health condition?
Did you receive information about the things you might do to deal with your health condition?
Did you agree how best to manage your health condition?
Did you receive a written document about the discussion you had about managing your health condition?
If you did not receive any written documentation, would you have liked a summary of your discussion with the Doctor or Nurse?
Did the Doctor or Nurse discuss a document called a care plan with you?
Do you think that having these discussions with your Doctor or Nurse has helped improve how you manage your health problems?
To help us put your answers into context please tell us a little about yourself Are you
Age
How would you describe your ethnicity?
Thank you for taking the time to give us your views.