Stockton Heath Medical Centre

Patient Survey October 2016

Are you aware that the system for making appointments changed in Arpil 2016?

The Practice made improvements to the telephone system in June 2015. Do you find that calls are answered more efficiently now? Please answer Yes or No and give a brief reason for your answer.

Are you satisfied with your experience of the appointment system since these changes have been made? Please answer Yes or No and give a brief reason if you are are dissatisfied.

Are you aware that you can now book appointments online?

If you have registered for online access are you satisfied that it works well for you. Please answer Yes or No and give brief reason if you are not satisfied.

If you have any other comments on the service provided by the Practice team please state them briefly.