Dear Patient
Thank you for agreeing to take part in this survey to help our practice understand how the services that we provide can be improved, if at all.
Please answer all of the questions and click 'Send' when you are done.
The deadline for completion of the survey is the 30th December 2016.
APPOINTMENT SYSTEM
Q1) How do you prefer to book an appointment?
Q2) How would you like to have your consultation with the GP?
Q3) How easy was it to get an appointment for the time you wanted?
Q4) How easy was it to get an appointment with the doctor you wanted to see?
Q5) Are you usually able to see the doctor you prefer?
Q6) Do you use the check in screen on arrival for your appointment?
Q7) Do you find the check in screen easy to use?
Q8) Do you find it difficult to attend the surgery during working hours?
Q9) If you had a preference, when would you like to be seen by the GP?
Q10) Are you aware that the practice now has a nurse practitioner who is available Tuesday- Friday and is able to see patients with minor ailments or who have health matters which they feel need an appointment the same day?
Q11) Are you aware that the practice has introduced Patient Access which enables you to book your GP appointment online?
Q12) Have you registered to use Patient Access to enable you to use the facility to book your GP appointments online?
Q13) If you have registered to use Patient Access, have you booked an appointment online?
Q14) Are you aware that you can view a summary of your medical records through Patient Access?
Q15) Are you aware that you can order your repeat medication through Patient Access?
Q16) Are you aware that the practice had introduced a text messaging service to keep patients informed about their appointments?
Q17) Do you find the text messaging service useful?
Q18) Is there anything else you would like to tell us about with the appointment system?
RECEPTION STAFF
Q19) How do you find the reception staff? Please tell us
Q20) Do you feel that you are dealt with professionally and that confidentiality is taken into consideration if you have a personal matter to discuss?
Q21) If you answered 'NO' to Q20, please tell us
Q22) Is there anything else that you would like to tell us about?
REPEAT PRESCRIPTION SERVICE
Q23) How do you order your repeat medication? Please tick which apply
Q24) How do you rate the current systems for ordering your repeat prescription?
Q25) Are you aware you can order your repeat prescription through your pharmacist?
Q26) Are you aware of the Electronic Prescribing Service?
Q27) Have you registered to use the Electronic Prescribing Service?
Q28) How do you find the Electronic Prescribing Service? please tell us
Q29) Is there anything else that you would like to tell us about? i.e. ways to improve the service? Please tell us
OTHER SERVICES
Q30) How do you rate the practice website?
Q31) Do you find the website useful?
Q32) Are there any improvements you would like to see on the practice website? Please tell us
Q33) Do you find the television monitor, leaflets, newsletter, notice board and posters that are placed in the reception and waiting areas informative?
Q34) If you answered 'NO' to Q33, please tell us
Q35) Are you aware of the Friends and Family Test (FFT)?
Q36) Have you completed the Friends and Family Test (FFT)?
Q37) Do you like the format the Friends and Family Test is in? Please tell us
Q38)Are you aware that the practice also publishes an annual report?
Q39) If you answered 'YES' to Q38, do you have any comments/suggestions about the content of the report? Please tell us
Q40) What would be the top 3 things you would like to see us improve? Please tell us
ADDITIONAL INFORMATION
To help us analyse your answers, please tell us a few things about yourself (please note that responses are anonymous)
Are you male or female
What age are you?
What is your ethnic background with which you most identify?
How would you describe how often you come to the practice?
Which of the following best describes you?
Thank you for completing the questionnaire.