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Dear Patient,

Once again we are running a patient survey to help us improve our services. All surveys are anonymous. Survey will run until 31st October 2016. You will be able to review the results on our website after that date.

An important part of this process requires us to understand patient access and awareness of the services we already offer and those we hope to offer in the future. In particular, we are running involved in a funded pilot scheme to trial e-consult (Web GP). This can be accessed via our website and provides online non-urgent advice and consultations. The service also provides many self help guides and videos. This scheme will be running for 12 months and if successful, West Hampshire Clinical Commissioning Group may offer ongoing funding to keep this service running.

Smoking: If you are a smoker and would like help to quit, you can access a quit smoking programme at The Village Pharmacy in Fair Oak and Wainwright's Chemist in Bishopstoke. Many other pharmacies offer a quit smoking programme. Details of local services are available on our website or via reception.

Get Walking: Many research projects have shown that there are great health and social benefits to be gained by taking regular walks. We will have a representative from Health Works in the surgery on flu day promoting the benefits of walking and how you can take part in local organised walks. Details will also be available on our website shortly.

Friends and Family Test: You are invited to complete one of these every time you attend or make contact with the surgery, including your visit for the flu vaccination. You can do this online (via our website) or on paper - available from reception.

Thank you for taking the time to complete this survey. If you can, we would prefer you to take this survey online but we will accept completed paper versions of the survey.

Please answer all of the questions and click 'Send Survey' when you are done. If you are completing this on paper, please hand to one of our reception team. You can take this home and complete online at www.stokewood.co.uk

Nurse Practitioner

We introduced the services of a nurse practitioner last year and will be extending this to cover every day.

Q1. Nurse practitioner - your experience (please pick option that most applies)

  47%
  1%
  3%
  43%
  6%

Online Appointment Bookings/requesting repeat medications

Are you aware that we offer online appointment booking for most of our general practitioners. We hope to extend this booking service to some nurse and blood test appointments in the future. You can also check and cancel bookings via the online service. This online service for both appointments and medication ordering can be accessed via one login and password. If you have not already registered, please speak to our reception team. Limited access to medical records is also available. Please see our website for full details.

Q2. Online Appointments (please pick ONE option)

  20%
  27%
  43%
  10%

Q3. Repeat Medications (please pick any that apply)

  15%
  1%
  0%
  3%
  66%

Q4. Online Medical Record Access: (please pick any that apply)

  10%
  41%
  33%

Please put in any other comments about any of these services

Are these services valuable to our patients?

Check and call in Screens

We have introduced new media screens which show information and education videos plus call patients into the GP and a new automated check in screen.

Q5. Do you like the new combined media/information and call in screen? (please pick ONE option)

  52%
  24%
  11%
  13%

Q6. Do you use the automated check in screen? (please pick ONE option)

  55%
  14%
  6%
  17%
  8%


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  42%
  50%
  8%

What age are you?

  0%
  0%
  1%
  3%
  5%
  12%
  47%
  19%
  6%
  7%

What is the ethnic background with which you most identify?

  11%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  89%

How would you describe how often you come to the practice?

  23%
  56%
  16%
  5%