Friends and family and survey September 2016

Number of Responses: 11

Friends and family survey 2016

1.How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

Extremely Likely 45%

Likely 9%

Neither likely nor unlikely 18%

Unlikely 9%

Extremely unlikely 0%

2.If we could change one thing about your care or treatment to improve your experience, what would it be?

The last time you saw a doctor or nurse at the surgery, how good were they at each of the following? 3a. Giving enough time

Very good 63%

Good 18%

Average 9%

Poor 0%

3b. Asking about symptoms

Very good 72%

Good 9%

Average 9%

Poor 0%

3c. Listening

Very good 45%

Good 18%

Average 9%

Poor 0%

3d. Explaining test results etc

Very good 63%

Good 9%

Average 9%

Poor 9%

3e. Involving you in decision making

Very good 63%

Good 18%

Average 0%

Poor 0%

3f. Treating you with care and compassion.

Very good 54%

Good 18%

Average 18%

Poor 0%

3g. Taking your problems seriously

Very good 54%

Good 9%

Average 9%

Poor 9%

How do you find receptionists at the surgery in regard to the following?4a. Politeness

Very good 63%

Good 0%

Average 9%

Poor 9%

4b. Offering appointment times

Very good 36%

Good 0%

Average 36%

Poor 9%

4c. General Helpfulness

Very good 54%

Good 18%

Average 0%

Poor 18%

5. How clean is the GP surgery?

Very clean 54%

Clean 27%

Not very clean 0%

Don't know 0%

Edlesborough Surgery