WE REALLY APPRECIATE YOU TAKING THE TIME TO COMPLETE THIS SURVEYPlease leave out any questions not applicable to you.
The Hart surgery aims to always give a same day urgent appointment to anyone who needs one.
Please rate how easy you find it to get a same day appointment at The Hart Surgery (with 5 stars being good and 1 star being bad).
How easy is it to get a routine book ahead appointment at the surgery?
Please rate how easy you find it to get a routine book ahead appointment at The Hart Surgery (with 5 stars being good and 1 star being bad).
How do you rate the surgery's premises and facilities?
Please rate (with 5 stars being good and 1 star being bad).
The Hart Surgery provides parking only for the frail, acutely unwell or disabled. How easy do you find it to park at the surgery if you are one of these groups or near the surgery (eg Waitrose) if you are not.
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How easy do you find it getting in and out of the surgery building and rooms?
Regarding how you feel about the length of time you are kept waiting for your appointment by the DOCTORS?
Regarding how you feel about the length of time you are kept waiting for your appointment by the NURSES and TREATMENT ROOM staff?
How do you rate the clinical care provided by our DOCTORS?
How do you rate the clinical care provided by our NURSES?
How do you find the attitude and professionalism of our reception staff?
How do you rate our repeat prescription service?
How easy do you find it to get through on the telephone?
How well do you feel the surgery communicates with you?
Please rate (with 5 stars being good and 1 star being bad)
How much opportunity for feedback does the surgery give you?
What are the most convenient times for you to have an appointment?
Tick all that apply
How do you feel about the administrative side of the surgery?
How likely are you to recommend The Hart Surgery to your Friends and Family?
If you could change one thing about the Hart Surgery, what would it be? (leave blank if you have nothing to say)
And finally, what it the best thing about The Hart Surgery? (leave blank if you have nothing to say)