Patients' Survey Sep 16

Number of Responses: 128

Patients' Survey Sep 16

1. Sex. Are you?

Male 42%

Female 51%

No response 7%

2. Age Group

18-24 4%

25-44 23%

45-54 11%

55-64 22%

65+ 34%

No response 6%

Part 1: The Present Standard of Service

1. Opening Hours - Mon to Fri 8.00 - 18.30 (Tue Opening 7.30 am) One Saturday/month.

1a. Are these

Very Good 41%

Fairly Good 57%

Unsatisfactory 0%

Poor 0%

No response 2%

1b. Would you like Saturday opening to be fixed to a certain one/month?

Yes 57%

No 25%

No response 18%

2. How good are the practice facilities?

Good 62%

Fairly Good 35%

Unsatisfactory 0%

Poor 0%

No response 3%

3. Ease of contact by phone?

Good 29%

Fairly Good 42%

Unsatisfactory 17%

Poor 10%

No response 2%

4a. Ease of booking an appointment

Good 17%

Fairly Good 35%

Unsatisfactory 20%

Poor 25%

No response 3%

4b. Are you aware of the online booking facility (and ordering of prescriptions) available to patients, if requested & photo ID produced?

Ye 53%

No 35%

No response 12%

4c. Are you aware of the triage/call back service when an appointment that day is not readily available?

Yes 83%

No 14%

No response 3%

5. Helpfulness of Receptionists?

Good 64%

Fairly Good 30%

Unsatisfactory 3%

Poor 1%

No response 2%

6. Ease of obtaining the doctor you prefer?

Good 26%

Fairly Good 36%

Unsatisfactory 18%

Poor 13%

No response 7%

7. How good is your doctor at listening?

Good 64%

Fairly Good 24%

Unsatisfactory 3%

Poor 0%

No response 9%

8. The time you are given with your GP?

Good 50%

Fairly Good 41%

Unsatisfactory 4%

Poor 1%

No response 4%

9. How do you find the service of the Chemists next door?

Good 41%

Fairly Good 26%

Unsatisfactory 7%

Poor 15%

No response 11%

10. Overall would you recommend this surgery to friends and family?

Yes 52%

Probably 27%

Not sure 10%

No 8%

No response 3%

11. Your Comments and suggestions

Part 2: Alternative Sources of help and Advice

1. The Medical Centre has a website: www.parkavenuemedicalcentre.co.uk. Have you used this site to obtain information or advice?

Often  1%
A few times  17%
Rarely  12%
Not at all  63%
No response  7%

2. The main NHS website is that of NHS Choices: WWW.nhs.net. Here there is a great deal of health related help and information, and you can rate the practice. Have you used it?

Often  6%
A few times  18%
Rarely  15%
Not at all  53%
No response  8%

Part3 The meeting of Particular Needs

General Lifestyle

1. Are you a smoker who would like to access help, provided by the practice to give up smoking?

Yes  6%
No  88%
No response  6%

2 a. Are you worried about your weight, feel emotionally unwell, or have other worries which are likely to affect your health?

Yes  31%
No  63%
No response  6%

2 b. Are you aware of Wellbeing services such as First For Wellbeing (details available from the practice) which are there to help with such health-affecting issues?

Yes  37%
No  52%
No response  11%

Personal Difficulties

1. Do you have a physical Difficulty?

Yes  25%
No  67%
No response  8%

2. If so which of these applies to you?

Visual Impairment  0%
Hearing reduction  7%
Restricted Mobility  17%
No response  76%

3. Do you or someone who you accompany have insufficient knowledge of English to understand the doctor or nurse?

Yes  19%
No  70%
No response  11%

Long-Term Medical Conditions

1. Do you suffer from a long-term Medical Condition?

Yes  52%
No  38%
No response  10%

2. If so, which of these do you suffer from?

Arthritis  10%
Asthma  8%
Depression  10%
Diabetes  5%
Respiration Disease  7%
Kidney Disease  0%
Cadiovascular (Heart) Disease  3%
No response  57%

Other please specify

3. Do you feel that you have received sufficient advice or direction to sources of information on your condition from your doctor or nurse?

Yes  57%
No  13%
No response  30%

4. Have you been directed to other sources of help or a support or self-help group?

Yes  30%
No  39%
No response  31%

4. If not, would attending such a group be of use to you?

Yes  10%
No  50%
No response  40%

Caring for others

1. If you are a carer for someone else could you indicate which of these categories applies to the person you care for?

Frail and Elderly  3%
Suffering from Mental Illness  3%
Physically Handicapped  2%
Living with Learning Difficulties  0%
Other (please give details)  0%
No response  92%

Which other category applies to the person you care for?

2. Do you feel that you have received sufficient advice or direction to sources of advice to help you from your doctor?

Yes  28%
No  7%
No response  65%

3. Do you need to be directed to other sources of help such as a support or self-help group?

Yes  10%
No  25%
No response  65%

5. If you are not attending a self-help group, do you think one would be beneficial to you?

Yes  8%
No  23%
No response  69%

6. Are you a young carer, or know a young carer who might need support?

Yes  1%
No  39%
No response  60%

Park Avenue and Kings Heath Practices

Patients' Survey Sep 16

Patients' Survey Sep 16