Garth Surgery Patient Survey 2016/17

Were you seen by:

 
 
 
 
 

Name of clinician (If applicable)

Did you ask specifically to see this clinician?

 
 

If so, why?

Would you be happy to see an alternative clinician?

 
 

Please rate each of the following areas:

Speed at which the telephone was answered initially

 
 
 
 
 
 

Length of time you had to wait for an appointment

 
 
 
 
 
 

Convenience and time of day of your appointment

 
 
 
 
 
 

Seeing the Doctor of your choice

 
 
 
 
 
 

Length of time waiting to see the Doctor or Nurse in the waiting room

 
 
 
 
 
 

Opportunity of speaking to a Doctor or Nurse on the telephone when necessary

 
 
 
 
 
 

Quality of care by doctor during consultation

 
 
 
 
 
 

Quality of care by nurse during consultation

 
 
 
 
 
 

Opportunity of obtaining a home visit when necessary

 
 
 
 
 
 

Level of satisfaction with the out of hours service

 
 
 
 
 
 

Obtaining a repeat prescription - Prescription ready on time

 
 
 
 
 
 

Obtaining test results - were you told when to contact us for your results?

 
 
 
 
 
 

Level of satisfaction with the amount of information provided

 
 
 
 
 
 

The helpfulness of the reception staff

 
 
 
 
 
 

Your overall satisfaction with this practice

 
 
 
 
 
 

Any further comments?

The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you and will remain confidential.

Age

 
 
 
 
 

Race/Ethnicity

 
 
 
 
 
 
 

Gender

 
 

Are you aware of the NHS Choices website?

 
 

Are you aware you can comment on the practice on the NHS Choices website? www.nhs.uk

 
 

Are you aware of the South tees Access and Response (STAR) Scheme? This is an extension of General Practice services and is available Mon - Fri 6:30pm - 9:30pm and Sat & Sun 8:00am - 8:00pm. Simply call 111 and ask to be referred to the scheme. Please use the following link for more information www.SouthTeesAccessResponse.nhs.uk

 
 

Thank you very much for your time and assistance.