Were you seen by:
Name of clinician (If applicable)
Did you ask specifically to see this clinician?
If so, why?
Would you be happy to see an alternative clinician?
Please rate each of the following areas:
Speed at which the telephone was answered initially
Length of time you had to wait for an appointment
Convenience and time of day of your appointment
Seeing the Doctor of your choice
Length of time waiting to see the Doctor or Nurse in the waiting room
Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
Quality of care by doctor during consultation
Quality of care by nurse during consultation
Opportunity of obtaining a home visit when necessary
Level of satisfaction with the out of hours service
Obtaining a repeat prescription - Prescription ready on time
Obtaining test results - were you told when to contact us for your results?
Level of satisfaction with the amount of information provided
The helpfulness of the reception staff
Your overall satisfaction with this practice
Any further comments?
The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you and will remain confidential.
Age
Race/Ethnicity
Gender
Are you aware of the NHS Choices website?
Are you aware you can comment on the practice on the NHS Choices website? www.nhs.uk
Are you aware of the South tees Access and Response (STAR) Scheme? This is an extension of General Practice services and is available Mon - Fri 6:30pm - 9:30pm and Sat & Sun 8:00am - 8:00pm. Simply call 111 and ask to be referred to the scheme. Please use the following link for more information www.SouthTeesAccessResponse.nhs.uk
Thank you very much for your time and assistance.