Patient Survey 2016 (2)

Number of Responses: 135

Patient Survey 2016

Which age group do you fall into?

16-25 5%

26-35 17%

36-45 17%

46-55 11%

56-65 24%

66 and over 23%

What is your gender?

Male 42%

Female 56%

I prefer not to answer 0%

How do you normally book your appointments to see a doctor or nurse here?

In person 20%

By phone 83%

On-line 5%

I have not made an appointment 2%

Are you aware that you can access your medical record online to view your record, view results, order repeat prescriptions, make and cancel appointments?

Yes and I do this using my personal log in details given to me by the Surgery 32%

Yes I am aware but haven't collected my log in details from the Surgery 32%

No I wasn't aware but am unlikely to use this 2%

No I wasn't aware but would like to use this service 31%

No response 3%

In April 2016 we introduced a new GP appointments system, enabling patients to have a same-day appointment with the GP of their choice, or when that GP is next in the surgery, with the option of having a consultation with any of our doctors on the day they call. The appointments are telephone consultations initially and the GP makes the patient an appointmetns to come to the surgery if this is needed, or the patient's preference, later the same day or on a future date. If you have used this new system, what are your views?

I haven't used this new appointment system yet 37%

I like the system and it meets my needs 22%

I get to consult with the GP of my choice and see them when it's convenient to me, which is a very good service 14%

I can speak to the GP of my choice and get things sorted out over the phone which saves me having to come to the Practice 21%

I don't like the system as I'd rather just make a face to face appointment with my GP 19%

Thinking about the last time you saw a doctor or nurse at the surgery, how would you rate the following on a basis of - to 5, 1 being very poor and 5 being excellent

Giving me enough time 62%

Asking me about my symptoms 57%

Listening to me 64%

Explaining tests and treatments 56%

Involving me in decisions about my care 49%

Treating me with care and concern 60%

Taking my problems seriously 54%

Our Nursing Team specialises in monitoring patients with long term conditions. In many cases it is more appropriate for patients to see a nurse rather than a GP. What is your response?

I wasn't aware of this 12%

I would always prefer to see a doctor 17%

I think it's a good thing to have skills in the nursing team 41%

I would be happy to see a nurse about my health issues 48%

Overall how satisfied at you with the service you receive from the Practice as a whole?

Extremely satisfied 33%

Usually very satisfied 38%

Neither satisfied nor dissatisfied 7%

Sometimes not satisfied 15%

Often dissatisfied 2%

No response 5%

The Acorn Patient Participation Group (PPG) was set up in 2008 and has a Committee whose role it is to represent all our registered patients. It was renamed in 2013 as The Acorn Patient Team. How aware are you of the work of the Patient Team?

I know there is a patient group and I am aware of its work 39%

I know there's a group but I'm not sure of its purpose or how it operates 31%

I'm not aware of the patient group 24%

No response 6%

The Acorn Patient Team organise a Health Awareness event at least once a year. What do you know about these?

I receive invitations and usually attend 22%

I have received invitations but usually ignore them 15%

I have heard of them but don't attend 36%

I didn't know there are Health Awareness events at the Practice 21%

No response 6%

The Practice also has a Patient Reference Group (PRG), a virtual group of patients who are happy to be contacted by email to give views and feedback about ideas or proposed changes.

I am aware of this group and have signed up 17%

I am aware there is a virtual patient group but don't know what it does 17%

I didn't know there was a virtual patient group 59%

No response 7%

The Acorn Patient Team produces a joint Newsletter with the Practice at least 3 times a year. What do you know about the Newsletter?

I have signed up on the website to receive it as soon as it's published 32%

I receive it and think it offers some useful news 18%

I usually pick up a copy from the Surgery as I like the content 14%

I receive it but don't think it's particularly useful to me 11%

No response 25%

In what ways do you prefer to be contacted by staff at the Surgery?

By phone 43%

By letter 8%

By text message to my mobile phone 44%

By email 37%

I don't have a particular preference 25%

The Practice has been on social networks for several years. Please indicate your awareness of these and other services listed below.

I have 'liked' the Practice's FACEBOOK page and receive some information this way 14%

I follow the Practice on TWITTER to get up to the minute messages and communications about things 0%

I haven't joined the Practice's social networks but will consider this as I can see some benefits 24%

I am unlikely to link with the Practice on social networks 22%

I am aware the Practice offers SKYPE consultations and have used this to consult with one of the GPs 0%

I am aware of the SKYPE appointments but haven't used them for a GP consultation 11%

I wasn't aware that there are SKYPE consultations available and might use these in the future 22%

I am unlikely to use SKYPE as a way of consulting with my GP 33%

Please feel free to offer any comments, observations, suggestions about our service so that we can use this information to make continuous improvements for our patients. Please use the space below. Thank you.

If you would like more information about any of the areas within this survey, please indicate below and leave your contact details - your name, email address or phone number.

Acorn Surgery

Patient Survey 2016 (2)

Patient Survey 2016