When you completed this survey what type of service did you last receive from the practice?
Which of the following methods would you normally like to use to contact the Surgery?
Are you aware that we have a local telephone number – 01926 421153?
In the past 6 months how easy have you found Getting through on the phone?
In the past 6 months how easy have you found speaking to the doctor on the phone?
In the past 6 months how easy have you found speaking to the nurse on the phone?
In the past 6 months how easy have you found obtaining your test results by phone?
How did you last contact the surgery?
When telephoning the surgery did you have to wait long to get through to the receptionist?
What time did you telephone the surgery?
In the past 6 months when you tried to to see a doctor fairly quickly were you able to see the doctor of your choice?
When last tried to make an appointment to be seen quickly (within 2 days) what happened?
In the past 6 months, have you been able to book ahead for an appointment with a doctor? (More than 2 weekdays in advance)
The last time you made an appointment were you able to see the doctor of your choice?
How often do you see the doctor of your choice?
The practice offers a variety of ways you can get a service from the surgery - can you tick which services you are aware of?
Are you aware that the Practice has a website?
Are you aware that the Practice offers an online repeat prescription service?
Are you aware that the Practice offers an online appointment booking service?
As far you know is the surgery open before 8.00am?
As far as you know is the surgery open after 6.00pm?
Would you like the surgery to be open at additional times?
About You - are you male or female?
What age group are you in?
Are you registered disabled?
Are you a carer for anyone in your household with a long-standing health problem or disability?
What is your ethnic group?