7
Confidentiality in the Waiting Room
Are you concerned that medical information about yourself could be overheard by people in the waiting room?
Could you be specific about when this might happen?
Have you ever overheard a member of staff using a patient's name and giving out confidential information?
One improvement could be to install a "bank style" glass screen across the reception desk. Would you be in favour of this?
Lunesdale Surgery Only
Are you aware of the private room next to reception which is available for you to speak in confidence?
Do you have any ideas you could suggest to help us improve confidentiality?