Patient Survey 2016

Woodlands Park Health Centre Patient Survey 2014

Q1) How helpful do you find the Receptionists at Woodlands Park Health Centre?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don't know

Q2) How easy is it to get through to someone at Woodlands Park Health Centre on the phone?

Very easy

Fairly easy

Not very easy

Not at all easy

Don't know

Haven't tried

Q3) How easy is it to speak to a GP or Nurse on the phone at Woodlands Park Health Centre?

Very easy

Fairly easy

Not very easy

Not at all easy

Don't know

Haven't tried

Q4) If you need to see a GP urgently, can you normally get seen on the same day?

Yes

Don't know / never needed to

Q5) How important is it to you, to be able to book appointments ahead of time at Woodlands Park Health Centre?

Important

Not important

Q6) How easy is it to book an appointment ahead at Woodlands Park Health Centre?

Very easy

Fairly easy

Not very easy

Not at all easy

Don't know

Haven't tried

Q7) How do you normally book your appointments at Woodlands Park Health Centre?

In person

By phone

Online

Does not apply

Q8) Which of the following methods would you prefer to use to book appointments at Woodlands Park Health Centre?

In person

By phone

Online

Does not apply

Q9) How quickly do you usually get seen when you wish to see the doctor of your choice?

Same day

2-4 days

5 days or more

I don't usually need to be seen quickly

Don't know, never tried

Q10) How do you rate this?

Excellent

Very good

Good

Fair

Poor

Very poor

Does not apply

Q11) How quickly do you usually get seen when you are willing to see any doctor?

Same day

2-4 days

5 days or more

I don't usually need to be seen quickly

Don't know, never tried

Q12) How do you rate this?

Excellent

Very good

Good

Fair

Poor

Very poor

Does not apply

Q13) Thinking of your most recent consultation, how long did you wait for your consultation to start?

Less than 5 mins

5 - 10 mines

11-20 min

21-30 mines

More than 30 mines

There was no set time for my appointment

Q14) How do you rate this?

Excellent

Very good

Good

Fair

Poor

Very poor

Does not apply

About our opening times

Q15) Is Woodlands Park Health Centre currently open at times that are convenient to you?

Yes ...................Go to Q17

No.....................Go to Q16

Don't know ........Go to Q16

Q16) Which of the following additional opening hours would make it easier for you to see or speak to someone?

Before 8am

At lunchtime

After 6.30pm

On a Saturday

On a Sunday

None of these

About seeing the doctor of your choice

Q17) Is there a particular GP you usually prefer to see or speak to?

Yes

No......................Go to Q19

Q18) How often do you see or speak to the GP you prefer?

Always or almost always

A lot of the time

Some of the time

Never or almost never

Not tried at this practice

How good was the last GP you saw at each of the following?

If you haven’t seen a GP at Woodlands Park Health Centre in the last 6 months, please go to Q25

Q19) Giving you enough time

Very good

Good

Fair

Poor

Very poor

Does not apply

Q20) Listening to you

Very good

Good

Fair

Poor

Very poor

Does not apply

Q21) Explaining tests and treatments

Very good

Good

Fair

Poor

Very poor

Does not apply

Q22) Involving you in decisions about your care

Very good

Good

Fair

Poor

Very poor

Does not apply

Q23) Treating you with care and concern

Very good

Good

Fair

Poor

Very poor

Does not apply

Q24) Did you have confidence and trust in the GP you saw or spoke to?

Yes, definitely

Yes, to some extent

No, not at all

Don't know, can't say

How good was the last nurse you saw at each of the following?

If you have not seen a nurse in the last 6 months, please go to Q31

Q25) Giving you enough time

Very good

Good

Fair

Poor

Very poor

Does not apply

Q26) Listening to you

Very good

Good

Fair

Poor

Very poor

Does not apply

Q27) Explaining tests and treatments

Very good

Good

Fair

Poor

Very poor

Does not apply

Q28) Involving you in decisions about your care

Very good

Good

Fair

Poor

Very poor

Does not apply

Q29) Treating you with care and concern

Very good

Good

Fair

Poor

Very poor

Does not apply

Q30) Did you have confidence and trust in the Nurse you saw or spoke to?

Yes, definitely

Yes, to some extent

No, not at all

Don't know, can't say

About care from your Doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does Woodlands Park Health Centre help you to:

Q31) Understand your health problems

Very well

Unsure

Not very well

Does not apply

Q32) Cope with your health problems

Very well

Unsure

Not very well

Does not apply

Q33) Keep you healthy

Very well

Unsure

Not very well

Does not apply

Q34) Overall, how would you describe your experience of Woodlands Park Health Centre

Excellent

Very good

Good

Fair

Poor

Very poor

Q35) Would you recommend Woodlands Park Health Centre to someone who has just moved to the local area?

Yes, definitely

Yes, probably

No, probably not

No, definitely not

Don't know

It will help us to understand your answers if you could tell us a little about yourself

Q36) Are you

Male

Female

Q37) How old are you?

Under 16

16 to 44

45 to 64

65 to 74

75 or over

Q38) Do you have a long-standing health condition?

Yes

Don't know, Can't say

Q39) Is there any other feedback that you would like to give the practice?