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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement.

Your opinions are very valuable. Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

Patient Participation Group

Q1 Are you aware that the surgery has a Patient Participation Group where patients can discuss the general operation of the practice e.g. appointment system etc.

  80%
  19%
  1%

SystmOnline

Q2 Did you know that you can book appointments, order prescriptions and book appointments through our clinical system online once you have a unique password

  90%
  7%
  3%

About Receptionists and Appointments

Q3 How helpful do you find the receptionists at your GP practice?

  84%
  12%
  1%
  0%
  3%

Q4 How easy is it to get through to someone at your GP practice on the phone?

  77%
  16%
  5%
  2%

Q5 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  71%
  10%
  6%
  8%
  5%

Q6 If you need to see a GP URGENTLY, can you normally get seen on the same day?

  79%
  9%
  9%
  3%

Q7 How easy is it to book ahead in your practice?

  77%
  12%
  4%
  4%
  3%

Doctors

Q8 Are you aware that National Guidance states that each GP consultation is 10 minutes ?

  91%
  7%
  2%

Q9 Do you feel able to discuss up to two conditions within your 10 minute appointment?

  84%
  9%
  5%
  2%

Q10 Are you aware that if you have more than two conditions to discuss it is possible to book a double appointment ?

  89%
  7%
  4%

Q11 How often do you see or speak to the GP you prefer ?

  73%
  16%
  6%
  2%
  3%

Thinking of your most recent consultation with a doctor or nurse

Q12 How long did you wait for your consultation to start?

  78%
  17%
  2%
  3%

Q13 How do you rate this?

  74%
  17%
  3%
  2%
  0%
  0%
  4%

How good was the last GP you saw at each of the following?

Q14 Giving you enough time and listening to you?

  77%
  13%
  6%
  1%
  3%

Q15 Explaining test and treatments and involving you in decisions about your care?

  75%
  16%
  4%
  1%
  4%

Q16

Did you have confidence and trust in the GP you saw or spoke to?

  82%
  15%
  1%
  0%
  2%

How good was the last nurse you saw at each of the following?

Q17 Giving you enough time and listening to you?

  82%
  15%
  0%
  0%
  1%
  2%

Q18 Explaining tests and treatments and involving you in decsions about your care?

  80%
  15%
  1%
  0%
  2%
  2%

Q19 Did you have confidence and trust in the nurse you saw or spoke to?

  85%
  11%
  0%
  0%
  4%

Thinking about the care you get from your practice overall:

Q20 Are you satisfied with the surgery's opening hours ?

  95%
  3%
  2%

Q21 Would you recommend this surgery to someone new in the area ?

  94%
  3%
  3%

Any Comments: (We may use any comments you make on the NHS Choices website)