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Sunny Meed Surgery Survey

FRIENDS & FAMILY TEST

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

  60%
  24%
  10%
  3%
  0%
  0%
  3%

Thinking about your response to this question, what is the main reason why you feel this way?

SERVICES

Are you aware that we offer a number of pre-bookable appointments with a GP or Nurse in the evening?

  58%
  37%
  5%

Have you found (or would you find) these evening appointments useful?

  58%
  36%
  6%

Would you prefer it if we opened on Saturday mornings instead of offering evening appointments?

  45%
  52%
  3%

Are you aware that we offer NHS Health Checks for all patients over the age of 45 - Helping you prevent heart disease, stroke, diabetes and kidney disease?

  63%
  33%
  4%

Are you aware that we offer dedicated smoking cessation clinics to help smokers stop?

  67%
  26%
  7%

If you smoke, do you have the necessary support to stop smoking if you wish to stop?

  13%
  16%
  71%

ONLINE

Have you visited the surgery website in the last 6 months?

  70%
  27%
  3%

If yes, what have you used the site for?

If no, is there a particular reason why?

Are you aware that you can book appointments, request prescriptions and view results on-line?

  90%
  6%
  4%

Are you aware that the surgery website offers a lot of additional information and links to local services to support patients and their families or carers?

  61%
  36%
  3%

Are you aware that the surgery publishes a quarterly Newsletter that is e-mailed to patients and available to view on-line?

  81%
  16%
  3%

Are you aware that you can e-mail the surgery with (non-clinical) enquiries?

  46%
  52%
  2%

Do you feel that getting through on the phone has improved in the last year?

  48%
  19%
  30%
  3%

How long do you wait on average for the phone to be answered?

  10%
  29%
  18%
  9%
  17%
  17%

If you are unhappy about the wait please suggest ideas to improve the service

PHONES

If you have had contact with the surgery in the last 6 months, did the members of staff that you had contact with introduce themselves?

  47%
  19%
  30%
  4%

How helpful do you find the reception team?

  63%
  26%
  6%
  0%
  1%
  4%

How friendly do you find the reception team?

  70%
  20%
  4%
  1%
  1%
  4%

If you have been seen in clinic in the last 6 months on average how long did you have to wait after your set appointment time?

  25%
  41%
  19%
  2%
  5%
  8%

How long are you usually prepared to wait after your set appointment time?

  12%
  25%
  30%
  15%
  11%
  7%

How helpful do you find the clinical team (Doctors & Nurses)?

  75%
  16%
  1%
  0%
  1%
  7%

How friendly do you find the clinical team (Doctors & Nurses)?

  76%
  16%
  2%
  0%
  1%
  5%

FEEDBACK

Are you aware that you can review the surgery on NHSChoices.co.uk?

  33%
  65%
  2%

Are you aware that you can review the surgery on IWantGreatCare.org?

  12%
  86%
  2%

ADDITIONAL COMMENTS

Please provide any suggestions you may have to improve the service at Sunny Meed surgery.

Thank you very much for completing the survey. Your feedback is very important to us.