How do you rate our reception team?
How do you rate our dispensary team?
How do you rate the general cleanliness of the surgery?
How do you rate our opening hours?
Please add any comments relating to the 4 general questions above
Please rate your general level of satisfaction with the practice
Please rate ease of contacting the practice on the telephone
Please rate your satisfaction with the day and time arranged for your appointment
Please rate how likely you are to be able to see a doctor or nurse within 48 hours
Please rate how likely you are to see a doctor or nurse of your choice
How likely is it that you will be able to speak to a doctor or nurse on the telephone when necessary?
Please rate the comfort of our waiting room
How would you rate the length of time you might expect to wait in the waiting room for your appointment
Please add any comments relating to the previous 8 questions regarding the practice
Please rate your satisfaction with the doctor or nurse you saw on your last visit
Please rate the doctor/nurse's ability to really listen to you
Please rate the doctor/nurse's explanation of things to you
Please rate your confidence in this doctor /nurse's ability
Please rate the opportunity you were given to express any concerns or fears you might have
Please rate the level of respect shown to you by the doctor/nurse
Please rate the amount of time given to you for your visit
Please add any comments relating to the previous 7 questions regarding the doctor or nurse you last saw
Are you registered for online services (booking appointment, ordering repeat prescriptions etc via our website)?
If you answered 'no' to the previous question would you be interested in registering for online services?
If you already use our online services, do you book appointments online?
If you already use our online services, do you order repeat prescriptions online?
If you already use our online services, have you had any problems?
Please add any comments relating to the previous 5 questions regarding online booking and prescriptions
Please make any additional comments/suggestions to improve the service offered by Topcliffe Surgery