18

Friends and family survey 2016

1.How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

  72%
  16%
  0%
  5%
  5%

2.If we could change one thing about your care or treatment to improve your experience, what would it be?

The last time you saw a doctor or nurse at the surgery, how good were they at each of the following? 3a. Giving enough time

  61%
  22%
  5%
  5%

3b. Asking about symptoms

  77%
  11%
  5%
  0%

3c. Listening

  72%
  16%
  5%
  0%

3d. Explaining test results etc

  61%
  16%
  16%
  0%

3e. Involving you in decision making

  72%
  11%
  5%
  5%

3f. Treating you with care and compassion.

  77%
  16%
  0%
  0%

3g. Taking your problems seriously

  77%
  11%
  0%
  5%

How do you find receptionists at the surgery in regard to the following?4a. Politeness

  72%
  0%
  11%
  11%

4b. Offering appointment times

  44%
  27%
  11%
  11%

4c. General Helpfulness

  61%
  16%
  5%
  11%

5. How clean is the GP surgery?

  61%
  27%
  5%
  0%