37

Improving patient questionnaire

1.Ease of contacting the practice by telephone

  21%
  51%
  10%
  10%
  5%

2. Level of satisfaction with day and time of your appointment (face to face or telepohne consult)

  27%
  43%
  13%
  10%
  5%

3. Getting care for illness or injury as required

  40%
  35%
  8%
  5%
  5%
  7%

4. Ease of ordering repeat prescriptions

  51%
  35%
  2%
  0%
  0%
  12%

5. Information on on-line services ie ordering prescriptions and appointments

  21%
  32%
  8%
  0%
  0%
  39%

6. Ease of getting referral to consultant when required

  21%
  40%
  16%
  5%
  5%
  13%

7. Level of satisfaction with waiting room/premises

  37%
  45%
  8%
  5%
  0%
  5%

8. Your phone calls answered promptly

  24%
  40%
  24%
  2%
  8%

9. The courtesy of the person who took your call

  45%
  37%
  10%
  0%
  5%

10. The information provided by Reception Team

  32%
  54%
  10%
  0%
  2%

11. Overall satisfaction with this visit to the doctor/nurse

  51%
  32%
  13%
  2%
  0%

12. The doctor's/nurse's explanation of health problems or treatments to me were

  54%
  32%
  10%
  2%
  0%

13. The extent to which I felt assured by the doctor/nurse was

  43%
  37%
  10%
  5%
  2%

14. My confidence in doctor's/nurse's ability was

  64%
  18%
  8%
  8%
  0%

15. The opportunity the doctor/nurse gave me to express my concerns or fears was:

  45%
  37%
  8%
  5%
  0%
  5%

16. The respect shown to me by the doctor/nurse was:

  67%
  24%
  2%
  2%
  2%

17. The amount of time given to me for this visit was:

  45%
  27%
  13%
  10%
  2%

18. The doctor’s/nurse’s consideration of my personal situation in deciding a treatment or advising me was:

  59%
  18%
  13%
  5%
  0%
  5%

19. Level of satisfaction with appointment date given for consultant referral (within a reasonable waiting time)

  18%
  29%
  8%
  16%
  10%
  19%

20. If you have had an appointment at Worthing Hospital in the last 6 months, please rate your satisfaction with the service that was provided

  29%
  18%
  8%
  5%
  5%
  35%

21. Information on Out of Hours services

  5%
  18%
  24%
  10%
  5%
  38%

22. Level of satisfaction with the Out of Hours service received

  16%
  2%
  10%
  10%
  2%
  60%

23. The opportunity for making compliments or complaints to this practice about its service and quality of care

  21%
  24%
  18%
  2%
  2%
  33%

24. Your overall satisfaction with the Practice is:

  40%
  37%
  16%
  2%
  2%

25. Recommendation to friends and family

  45%
  32%
  5%
  10%
  2%
  6%

26. Any further comments about how the Practice could improve their service or quality of care

Any further comments about other services, i.e. Out of Hours, secondary care services or other NHS services

27. Are you male or female?

  48%
  48%
  4%

28. How old are you?

  5%
  8%
  45%
  29%
  10%

29. What is your ethnic group? Please choose ONE section from A to E and tick the appropriate box to indicate your cultural background

  16%
  75%
  0%
  8%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%

30. Which of the following best describes you?

  16%
  8%
  0%
  62%
  0%
  14%

31. How many years have you been attending this practice? …

32. Name of Nurse/GP you have seen recently