Patient Satisfaction Survey 2016

1. Speaking to a Doctor.
Just over 2 years ago we introduced a new service to enable patients to speak to a doctor quicker and, when needed, to come into the surgery to see a doctor the very same day. If you needed to speak to or see a doctor the same day were you able to?

 
 

Overall, how do you find this new service?

 
 
 
 

What is the main reason for your answer?

2. Prescriptions.
How would you describe your experience of obtaining prescriptions from the surgery?

 
 
 
 

What is the main reason for your answer?

3. Communication
How easy is it for you to get through to the surgery by telephone?

 
 
 
 

How helpful do you find the receptionists who answer the telephone?

 
 
 
 

When telephoned back the same day by a doctor how prompt were they to call you?

 
 
 
 

How clear are the letters you receive from the surgery?

 
 
 
 

How clear are the telephone messages you receive from the surgery?

 
 
 
 

If there was ONE thing you could change to improve communication what would it be?

4. Nurse Team Appointments
How easy do you find it to get an appointment with a nurse or health care assistant?

 
 
 
 

Thinking of your last nurse team appointment:
Did the nurse/health care assistant explain clearly what they were doing?

 
 

Did you feel properly listened to by the nurse/health care assistant?

 
 

Did the nurse/health care assistant treat you with care and concern?

 
 

If NO to any of the above questions, please explain why you felt this way?

5. Doctor Appointments
How easy do you find it to get a telephone appointment with a doctor?

 
 
 
 

Thinking of your last telephone appointment with a doctor:
Did the doctor explain clearly to you what they were doing?

 
 

Did you feel properly listened to by the doctor?

 
 

Did the doctor treat you with care and concern?

 
 

If NO to any of the above questions, please explain why you felt this way?

6. Care Planning.
If you are you currently being treated for a long term condition, such as: diabetes, asthma, respiratory/ heart/ or kidney disease:
Have you had a care planning appointment in the last 12 months?

 
 

Did you receive a copy of your test results before your nurse appointment?

 
 

How helpful was it to have these results before your appointment?

 
 
 
 

How could we improve care planning for long term conditions?

7. Practice Website
Do you use a computer at home?

 
 

Have you ever used the practice website?

 
 

How do you rate the practice website overall?

 
 
 
 

If you have ever used the practice website how useful did you find it for: Repeat Prescriptions

 
 
 
 

Information about services provided by the surgery?

 
 
 
 

Other healthcare information?

 
 
 
 

Please use the space below to say how we could improve the practice website:

8. Parking
How easy is it to get a parking space at the surgery?

 
 
 
 

9. Immunisations
How easy have you found it to book routine immunisations, such as flu, shingles, childhood vaccinations, etc?

 
 
 
 

10. Changing Surgeries
Have you ever considered changing surgeries?

 
 

If YES please say why:

Anything else? If there is anything else you would like to say about your experience of the surgery please use the space below:

11. About You: Are you:

 
 

Your age:

 
 
 
 
 
 
 
 
 

Your ethnicity: