Dear Patient,
Many thanks for agreeing to take part in this survey to help our practice understand your views
Please answer all of the the questions and click send when you are done.
To meet the needs of our patients the Practice makes urgent and routine appointments available every day.
Urgent appointments are typically made available for the presentation of a new or the acute deterioration of an exsiting condition and appointments are offered with the next available doctor.To help our doctors prioritise care the doctors ask our receptionists to request a few details about your condition.
Routine appointments are available for booking with your usual Doctor upto 3 weeks in advance. Unfortunately around holidays of GP's these appointments can get booked up very quickly.
Q1 Did you know that Urgent Appointments are only bookable on a " next available GP" basis?
Q2 If you need an acute appointment ,can you normally be seen on the same day?
Q3 The last time you needed an urgent (any doctor) appointment,how soon were you offered an appointment?
Q4 Did you know the practice offers daily appointments for the assessment of unwell children?
Q5 Did you know that your unwell child will be assess quicker in General Practice than at A&E?
Q6 How do you rate our practice in relation to urgent care?
Routine Appointments are available for booking with your usual Doctor 3 weeks in advance.
Q7 How important is it for you to be able to book appointments in advance at our practice?
Q8 How important is it for you to book an appointment with your usual doctor?
Q9 Who would you say is your usual GP?
Q10 When you try to book a routine appointment with your usual doctor how far in advance would you normally need to book?
Q11 How do you rate this?
Q12 How easy do you find getting into the buiilding at the practice?
Q13 How clean is the practice?
Q14 In the Reception Area ,can other patients overhear what you say to the receptionist?
Q15 Are you aware should you prefer to speak to a receptionist in private such arrangements can be made?
Q16 How helpful do you find the receptionists at the practice
Q17 How do you feel about how long you normally have to wait to see the doctor or nurse?
Q18 Are you informed by the receptionist if the docotr or nurse is running late?
Q19 When you have been seen by the doctor or nurse how would you rate your visit?
If you would like to make any further comments.
Q20 Are you aware that the practice has a website?
Q21 If Yes do you find the practice website user friendly and easy to navigate?
Q22 Are you aware the practice offers online services for booking appointments and ordering repeat prescriptions?
Q23 Would you use the online services?
Finally,please add any other comments you would like to make about the practice: