Thank you for taking the time to complete our annual survey. All responses are anonymous and confidential.
ABOUT YOU
Are you male or female?
How old are you?
For how long have you been a patient at the surgery?
Which ethnic background do you most closely identify with?
Which type of disability do you consider yourself to have, if any?
ACCESS
If you have had a Same Day callback from the GP, how satisfied were you with the outcome?
If you have had an appointment in one of our afternoon Minor Illness clinics, how satisfied were you with the outcome?
Are letters and appointment invitations from the surgery clear, informative and helpful?
When you call do you get to speak to someone quickly enough?
Are the receptionists helpful, friendly and courteous?
When you have an URGENT appointment request is it handled to your satisfaction?
In general do you get to see/speak to the Doctor you want to?
Comments regarding appointment booking, phones and letters:
INFORMATION SERVICES
In the last 2 years have you gained useful information from the waiting room?
How easy is it to use our website?
Have you used our Who Cares books to find a support group or service?
Will you view your test results online when it becomes an option?
What would you like to be able to do or get from our waiting room or website?
DOCTORS, NURSES and Healthcare Assistants
Who did you see today / most recently?
How good were they at: Letting you tell your story?
How good were they at: Fully understanding your concerns?
How good were they at: Showing care and compassion?
How good were they at: Explaining things clearly?
How good were they at: Helping you to take control?
How good were they at: Making a plan of action with you?
Overall, how would you rate your consultation?
Thank you for completing this survey. We appreciate your time and value your answers highly. In conclusion:
Have you made a suggestion to us recently?
Was it acted upon or explained why not?
What is particularly good or what could be improved about Langley Corner Surgery?