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Patient Survey 2016

Which of the following do you use to find out information about the practice?

  35%
  36%
  18%
  21%
  11%

I have enough information about the services on offer

  69%
  22%
  5%
  4%

Did you know that we have our own website (www.linthorpesurgery.com)?

  78%
  17%
  5%

Did you know that you can order your repeat prescriptions on line?

  80%
  18%
  2%

Overall, how satisfied are you with the repeat prescription service?

  77%
  5%
  15%
  3%

Overall, how satisfied are you with the appointment system?

  64%
  34%
  0%
  2%

How satisfied are you with the same day telephone triage system for urgent problems?

  64%
  17%
  15%
  4%

How satisfied are you with the care you receive from the doctor?

  91%
  3%
  0%
  6%

How satisfied are you with the care you receive from the nurse?

  88%
  2%
  4%
  6%

How satisfied are you with the care you receive from the reception staff?

  88%
  9%
  0%
  3%

How invloved do you feel in the decisions made about your care?

  76%
  13%
  7%
  4%

In the past 6 months how easy have you found getting through on the phone?

  45%
  42%
  3%
  10%

In the past 6 months how easy have you found speaking to a doctor on the phone?

  54%
  21%
  17%
  8%

In the past 6 months how easy have you found speaking to a nurse on the phone?

  25%
  12%
  49%
  14%

In the past 6 months how easy have you found obtaining test results by phone?

  45%
  7%
  38%
  10%

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

  49%
  19%
  10%
  4%
  5%
  2%
  11%

Thinking about your response to the last question, what is the main reason why you feel this way?

Do you have any suggestions that may help to improve the surgery and the services we offer?

We have a patient participation group at the surgery, please list any suggestions you have for our future discussions

If you would like to join our patient participation group please leave your name and contact details below