84

Burney Street Practice

Patient Survey 2016

Are you satisfied with our service?

  79%
  5%
  16%

GP Services – if not relevant please move on to next section

The last time you had an appointment (or phone conversation) with a GP, how would you rate their care and concern?

  60%
  28%
  5%
  0%
  1%
  1%
  5%

On that occasion, how would you rate their willingness to involve you in decisions about your care?

  53%
  33%
  8%
  0%
  0%
  2%
  4%

Did the GP mention or explain possible side effects with other medicines or food?

  66%
  7%
  21%
  6%

Was the significance of actual or potential abnormal test results explained?

  52%
  5%
  32%
  11%

Do you feel that all of your concerns were heard?

  88%
  8%
  4%

Nurse Services – if not relevant please move on to next section

The last time you had an appointment with a Nurse, how would you rate their care and concern?

  71%
  7%
  1%
  0%
  1%
  0%
  20%

The last time you had an appointment with a Nurse for anything other than a specific procedure (for example, an injection only); did they involve you in decisions about your care?

  4%
  69%
  27%

Do you feel that any concerns you may have had were heard during your appointment?

  9%
  72%
  19%

Reception Services– if not relevant please move on to next section

The last time you contacted the practice, how helpful did you find the reception team?

  7%
  76%
  20%
  1%

If you answered not very or not at all to the previous question, please specify why in the box below

1

In the reception area, can other patients overhear what you say to the receptionist?

  0%
  66%
  5%
  11%
  18%

Prescription Services– if not relevant please move on to next section

Are you aware that you can order repeat prescriptions online?

  2%
  2%
  96%

Are you aware of the surgery’s procedures for ordering prescriptions?

  1%
  0%
  99%

If you have used this service, how would you rate your experience?

  1%
  67%
  21%
  67%
  16%
  27%

If your answer to above is other than ‘very good’ or ‘good’ please indicate main concerns

19

Appointments– if not relevant please move on to next section

Are you aware that you can make appointments with this practice online?

  2%
  0%
  98%

If you have used this service, how would you rate your experience?

  0%
  4%
  20%
  0%
  69%
  21%

If your answer to the above question is other than ‘very good’ or ‘good’, please indicate main concerns:

16

Approximately, how many times have you seen a GP at this practice in the last year?

  10%
  4%
  0%
  2%
  8%
  25%
  51%

Do you always see the same GP, unless it’s an emergency?

  0%
  33%
  67%

Approximately, how many times have you seen a nurse at this practice in the last year?

  33%
  8%
  10%
  3%
  7%
  34%
  5%

Have you used our Duty Doctor Telephone consultation service?

  59%
  54%

Did you get an appointment with a GP or Nurse as a result of this service?

  19%
  8%
  73%

If you did not receive an appointment, do you feel that your concerns were answered over the telephone?

  3%
  3%
  94%

If you answered no to the previous question, please specify why in the box below

0

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment

  51%
  36%
  45%
  29%
  32%

What are the main reasons for your answer to the above question

7

Below is a free text box. Please enter any feedback about the practice or its staff, and any suggestions you may have.

Patient Participation Group

If you would like to join our Patient Participation Group which meets every 3 months please advise reception or complete the form on our website www.burneystreetpractice.co.uk. Meeting dates are on our website with the next meeting being 23rd March 6pm-7pm.

Thank you for taking the time to complete our survey. Please return to reception.