This survey is now closed

Another year another questionnaire. The patient group has once again met to design the questionnaire based on information they have collated over the year from our patients. We would be grateful if you would complete this survey about Westbourne Medical Group. The practice wants to provide the highest standard of care. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and the information you give is NOT able to identify your individual the individual.

Thank you.


Q1 Which surgery do you usually attend


 
 


Q2 How easy do you ding access to the surgery building on a scale of 1 to 5 (5 being excellent)

 
 
 
 
 

Q3 Thinking about confidentiality, are you aware you can to speak to a member of staff away from the main waiting area

 
 

Q4 How helpful do you find the receptionists ?

On a scale of 1 to 5 (5 being excellent)

 
 
 
 
 

Q5 Are you aware of the opening time

 
 

If no and you would like to register please ask at reception

Q6 How do you normally book your appointments?

 
 
 
 

Comment


Q7 Westbourne medical Group provides core opening hours (main Site) between 8am - 6pm with extended hours during the week (early mornings and late nights).

How satisfied are you with the opening hours at the surgery?

 
 
 
 
 

Q8 Are you registered for 'on-line' access with the practice?

 
 

Q9 If Yes, do you use this service for the following

 
 
 

Q10 Thinking of the previous problems with time patints wait to get throguh on the telephone, do you think stopping repeat prescriptions being ordered on the phone is a good idea

 
 

Q11 Thinking of your most recent consultation with the Doctor who were you last seen by


 

 

 

 

 


How well did they do on the following 1 - 5 (5 being excellent)


a) Giving you enough time

 

 

 

 

 


b) Listening to You

 

 

 

 

 


c) Explaining Tests & Treatment

 

 

 

 

 

d) Involving you in decisions about your care

 

 

 

 

 


e) Treating you with Care & Concern

 

 

 

 

 


f) Did you have confidence and trust in the person you saw and spoke to?

 

 

 

 

 


Q12 Thinking of your most recent consultation with the Nurse or Health Care Assistant who were you last seen by?


 
 

 

 
 

 

 


a) Giving you enough time

 

 

 

 

 


b) Listening to You

 

 

 

 

 


c) Explaining Tests & Treatment

 

 

 

 

 

d) Involving you in decisions about your care

 

 

 

 

 


e) Treating you with Care & Concern

 

 

 

 

 


f) Did you have confidence and trust in the person you saw and spoke to?

 

 

 

 

 


Q13 Do you have a long standing health condition?

 

 

{OR] Dont Know/ Cant Say


If yes have you had a discussion in the past 12 months with a GP or Nurse relating to your condition@

 

 


Q14 Are you a member of Westbournes 'E' Forum ?

 

 


If you would like to become a member you can email gloria.middleton@nhs.net and your details will be included.


Q15 If you could change anything in the practice what would it be


Comments


Q16 Do you know about Sunderland Clinical Commissioning Group?

 

 


If no how do you think the practice should inform patients?

Comments



Q17 Would you be interested in joining the group?

 

 


Would you like to informed by website, newsletter or 'e-news'?

 

 


Q18 Would you recommend the practice to others?


 

 


Comments


Q19 If you had a wish list what services would you like to see delivered locally?


Comments


Q20 How old are you?

 
 
 
 
 


Q21 What is your ethnic group?


 
 
 
 
 
 


Q22 Which of the following best describes you?


 
 
 
 
 
 
 


Q23 Are you aware of how to make a complaint/make a suggestion or give the practice a compliment?

 

 


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The information from the questionnaires will be collated by ourselves 'Westbourne Patient Group' and report back to the Practice at our March 2016 meeting. Thank you for taking the time to complete this questionnaire


This survey is now closed