Patient Survey 2016

Q1) Overall, how would you describe your experience of your GP surgery?

 
 

Q2) Generally, how easy is it to get through to someone at your GP surgery on the phone?

 
 

Q3) How helpful do you find receptionists at your GP surgery?

 
 

Q4) In the past 6 months, which of the following on line services have you used at your GP surgery?

 
 
 

Q5) The last time you wanted to see or speak to a GP or nurse, were you able to get an appointment to see or speak to someone?

 
 

Q6) How convenient was the appointment you were able to get?

 
 

Q7) What did you do on that occasion?

8) Overall, how would you describe your experience of making an appointment?

 
 

Q9) How do you feel about how long you normally have to wait to be seen?

 
 

Q10a) The last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?Giving you enough time

 
 
 

Q10b) The last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?Listening to you

 
 
 

Q10c) The last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?Explaining tests and treatments

 
 
 

Q10d) The last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?Involving you in decisions about your care

 
 
 

Q10e) The last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?Treating you with care and concern

 
 
 

Q11) Did you have confidence or trust in the GP you saw or spoke to?

 
 

Q12a) The last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?Giving you enough time

 
 
 

Q12b) The last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?Listening to you

 
 
 

12c) The last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?Explaining tests and treatments

 
 
 

Q12d) The last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?Involving you in decisions about your care

 
 
 

Q12e) The last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?Treating you with care and concern

 
 
 

Q13) Did you have confidence and trust in the nurse that you spoke to?

 
 

Q14) How satisfied are you with the hours that your GP surgery is open?

 
 

Q15) Overall, how would you describe your experience of out-of-hours service?

 
 
 

Q16) How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?

 
 
 
 
 
 

Comments: Please use this oppurtunity to make any further comments in respect to the questions above