This survey is now closed

As in previous years, we would be grateful if you would complete this survey about the surgery. The doctors want to provide the highest standard of care. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists

How helpful do you find the receptionists?

 
 
 
 
 

How good are the receptionists at the following?

Giving you enough time to explain what you need

 
 
 
 
 
 
 

Listening to you

 
 
 
 
 
 
 

Please decide how strongly you agree or disagree with the following statements

The last time I spoke to a receptionist on the telephone, they were able to help me with my query

 
 
 
 
 
 

The receptionists are knowledgeable about the services available to me

 
 
 
 
 
 

I feel that my requests are dealt with in a confidential manner at the reception desk

 
 
 
 
 
 

Access to Appointments

When booking your last appointment, did you get to see or speak to the doctor of your choice?

 
 

How long did you have to wait to see or speak to the doctor of your choice?

 
 
 
 
 

How do you rate this?

 
 
 
 
 
 

Quality of Care

Thinking of your most recent consultation with a doctor

How long did you have to wait past your booked appointment time?

 
 
 
 
 

How do you rate this?

 
 
 
 
 
 
 

How good was the last GP you saw at each of the following?

Giving you enough time

 
 
 
 
 
 
 

Listening to you

 
 
 
 
 
 
 

Explaining tests and treatments

 
 
 
 
 
 
 

Involving you in decisions about your care

 
 
 
 
 
 
 

Treating you with care and concern

 
 
 
 
 
 
 

Did you have confidence and trust in the GP you saw or spoke to?

 
 
 
 

Quality of Care - Practice Nurse

Thinking of your most recent consultation with a Nurse

Giving you enough time

 
 
 
 
 
 
 

Listening to you

 
 
 
 
 
 
 

Treating you with care and concern

 
 
 
 
 
 
 

Did you have confidence and trust the Nurse you saw or spoke to?

 
 
 
 

Overall, how would you describe your experience of your GP surgery?

 
 
 
 
 
 

Would you recommend your GP surgery to someone who has just moved to your local area?

 
 
 
 
 

Your Dignity

Yelverton Surgery is committed to providing a safe, comfortable environment for patients who require intimate examinations. This may include examinations, investigations or photography involving the breasts, genitalia or rectum. Patients can find these particularly intrusive and the practice wishes to ensure that the safety and dignity of all patients is maintained.

Are you aware the Practice offers a chaperone for all intimate examinations regardless of sex?

 
 

If you have had an intimate examination in the past 12 months, did you feel your dignity was maintained?

 
 

If no, what could we have done better?

Was the examination explained to you?

 
 

Did you feel confident that the chaperone was supporting you?

 
 

Extended Services

In addition to our daily clinics, we offer a number of services which includes family planning, minor surgery, cyrotherapy, smoking cessation, carer’s checks, Saturday morning clinics for those patients who are unable to attend during the working week and NHS health checks for patients between the age of 40-74 without a pre-existing chronic disease.

Which of these are you aware of or used?

 
 
 
 
 
 
 

If you have used any of the above services, how do you rate them?

 
 
 
 
 
 

Are there any other additional services you would like to see in the practice? If so, please detail below.

Health Promotion

In recent surveys the practice received feedback about the variability of information available relating to health problems. As a result we designed an information corner in the waiting room and reviewed our website.

Information Corner

Are you aware of it?

 
 

Have you used it?

 
 

If yes, what did you use it for?

How can we improve it?

Website

Do you use our website?

 
 
 

Do you find it useful and informative?

 
 

Finally, please add any other comments you would like to make about the practice:

Thank you for taking the time to complete our questionnaire.

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester

This survey is now closed