As in previous years, we would be grateful if you would
complete this survey about the surgery. The doctors want to provide the highest
standard of care. Feedback from this survey will help us to identify areas
that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that
apply to you. There are no right or wrong answers and your doctor will NOT be
able to identify your individual answers.
Thank you.
About Receptionists
How helpful do you find the
receptionists?
How good are the receptionists at
the following?
Giving you enough time to explain what you need
Listening to you
Please decide how strongly you agree or
disagree with the following statements
The last time I spoke to a receptionist
on the telephone, they were able to help me with my query
The receptionists are knowledgeable about the services available to me
I feel that my requests are dealt with
in a confidential manner at the reception desk
Access to Appointments
When booking your last appointment, did
you get to see or speak to the doctor of your choice?
How long did you have to wait to see or
speak to the doctor of your choice?
How do you rate this?
Quality of Care
Thinking of your most recent
consultation with a doctor
How long did you have to wait past your
booked appointment time?
How do you rate this?
How good was the last GP you saw at
each of the following?
Giving you enough time
Listening to you
Explaining tests and treatments
Involving you in decisions about your
care
Treating you with care and concern
Did you have confidence and trust in
the GP you saw or spoke to?
Quality of Care - Practice Nurse
Thinking of your most recent
consultation with a Nurse
Giving you enough time
Listening to you
Treating you with care and concern
Did you have confidence and trust the
Nurse you saw or spoke to?
Overall, how would you describe your
experience of your GP surgery?
Would you recommend your GP surgery to
someone who has just moved to your local area?
Your Dignity
Yelverton Surgery is committed to
providing a safe, comfortable environment for patients who require intimate
examinations. This may include examinations, investigations or photography
involving the breasts, genitalia or rectum. Patients can find these
particularly intrusive and the practice wishes to ensure that the safety and
dignity of all patients is maintained.
Are you aware the Practice offers a
chaperone for all intimate examinations regardless of sex?
If you have had an intimate examination
in the past 12 months, did you feel your dignity was maintained?
If no, what could we have done better?
Was the examination explained to you?
Did you feel confident that the
chaperone was supporting you?
Extended Services
In addition to our daily clinics, we
offer a number of services which includes family planning, minor surgery,
cyrotherapy, smoking cessation, carer’s checks, Saturday morning clinics for
those patients who are unable to attend during the working week and NHS health
checks for patients between the age of 40-74 without a pre-existing chronic
disease.
Which of these are you aware of or
used?
If you have used any of the above
services, how do you rate them?
Are there any other additional services
you would like to see in the practice? If so, please detail below.
Health Promotion
In recent surveys the practice received
feedback about the variability of information available relating to health
problems. As a result we designed an information corner in the waiting room and
reviewed our website.
Information Corner
Are you aware of it?
Have you used it?
If yes, what did you use it for?
How can we improve it?
Website
Do you use our website?
Do you find it useful and informative?
Finally, please add any other comments
you would like to make about the practice:
Thank you for taking the time to
complete our questionnaire.
© 2011 GPAQ V3 including all
individual questions is copyright University of Cambridge/University of Manchester