This survey is now closed

Many thanks for agreeing to take this short survey.Your views and opinions will help the practice better understand and influence services. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

We would like to have some feedback on your appointments with the GP - please think about the last time you had an appointment with the GP

Q1 How did you make your appointment?

 
 
 
 
 

Q2 How urgent was your appointment?

 
 

Q3 How long did you have to wait for an appointment?

 
 
 
 
 

Q4 If you could not get an appointment within 5 working days why was that?

 
 
 
 
 

Q5 If you were able to change ONE thing that would improve your appointment experience, what would it be?

We would like to have some feedback on your telephone contact with the practice

Q6 How easy do you find getting through to the practice on the telephone?

 
 
 
 
 

GP practices now offer a number of different types of telephone contacts. The practice would like to know how useful you found these contacts or appointments and how they could be improved.

  1. GP telephone assessment or triage when requesting an appointment . This is where you might ring up for an appointment and the receptionist takes details and the GP rings you back a short time later. The GP may give telephone advice or arrange a face to face consultation.
  2. Telephone call-back eg at the end of surgery . This is where the GP rings back at the end of surgery to give advice rather than arranging a formal face to face appointment.

How useful did you find the following telephone services used by the practice?

Q7 GP telephone assessment or triage when requesting an appointment:

 
 
 
 
 

Q8 Telephone call-back eg. at the end of surgery

 
 
 
 
 

Q9 If you could change ONE thing that would improve the telephone assessment/triage service, what would it be?

In January 2016 87 doctor and 27 treatment room appointments were lost to missed appointments - We would like feedback from you about missed appointments

Q10 Are you aware that the practice operates a Did Not Attend (DNA) policy for patients who fail to turn up for appointments without cancelling them beforehand?

 
 

If you have ever had to cancel an appointment, how easy was it to do so?

Q11 By telephone

 
 
 
 
 

Q12 In person

 
 
 
 
 

Q13 If you could change ONE thing that would reduce missed appointments, what would it be?

We would like to have some feedback about our treatment room service

Q14 Have you seen a nurse from the practice in the past 12 months?

 
 

Q15 Are you happy with the waiting times for an appointment with the nurse?

 
 

Thinking about your appointment with the nurse - how do you rate the following?

Q16 How well the nurse listens to what you say?

 
 
 
 
 

Q17 The quality of care they provide?

 
 
 
 
 

Q18 How well they explain your health problems or any treatment that you need?

 
 
 
 
 

Q19 Please add any comments you would like to make about the treatment room?

We would like to have some feedback on the overall care from the practice

Q20 How satisfied are you with the care you get from the practice?

 
 
 
 
 

Q21 Would you recommend your GP practice to someone who has just moved into the local area?

 
 
 
 
 
 

Please add any comments you would like to make about the practice:

It will help us to understand your answers if you could tell us a little about yourself

Q22 Are you ?

 
 

Q23 How old are you?

 
 
 
 
 

Thank you again for completing this survey

This survey is now closed