Q1 How did you make your appointment?
Q2 How urgent was your appointment?
Q3 How long did you have to wait for an appointment?
Q4 If you could not get an appointment within 5 working days why was that?
Q5 If you were able to change ONE thing that would improve your appointment experience, what would it be?
Q6 How easy do you find getting through to the practice on the telephone?
How useful did you find the following telephone services used by the practice?
Q7 GP telephone assessment or triage when requesting an appointment:
Q8 Telephone call-back eg. at the end of surgery
Q9 If you could change ONE thing that would improve the telephone assessment/triage service, what would it be?
Q10 Are you aware that the practice operates a Did Not Attend (DNA) policy for patients who fail to turn up for appointments without cancelling them beforehand?
If you have ever had to cancel an appointment, how easy was it to do so?
Q11 By telephone
Q12 In person
Q13 If you could change ONE thing that would reduce missed appointments, what would it be?
Q14 Have you seen a nurse from the practice in the past 12 months?
Q15 Are you happy with the waiting times for an appointment with the nurse?
Thinking about your appointment with the nurse - how do you rate the following?
Q16 How well the nurse listens to what you say?
Q17 The quality of care they provide?
Q18 How well they explain your health problems or any treatment that you need?
Q19 Please add any comments you would like to make about the treatment room?
Q20 How satisfied are you with the care you get from the practice?
Q21 Would you recommend your GP practice to someone who has just moved into the local area?
Please add any comments you would like to make about the practice:
Q22 Are you ?
Q23 How old are you?