Same Day Access Appointment System
On 20th January 2016, the practice introduced a new appointment service for a trial period up to the 31st March 2016. The trial allows patients to attend same day access clinics Monday to Friday without an appointment strictly between the hours of 8.30am and 10.30am with the option of still being able to book a routine appointment with a doctor of choice each weekday afternoon.
1.How do you usually make an appointment to see a doctor in the practice? Tick all that apply
2.How convenient have you found our new appointments service?
3.Since the pilot started on 20th January, how easy have you found it to get through on the the phone
3a.Since the pilot started on 20th January, how easy have you found it to speak to a doctor on the phone
3b.Since the pilot started on 20th January, how easy have you found it to see a doctor on the same day?
3c.Since the pilot started on 20th January, how easy have you found it to book an appointment within 48 hours?
4.How quickly have you been able to be seen by a GP at the surgery?
5. Once you arrived at the surgery, how quickly were you able to be seen?
6. How do you feel about how long you have to wait to be seen?
7.How satisfied were you with your last appointment with a doctor at the surgery, that they allowed you enough time?
7a.How satisfied were you with your last appointment with a doctor at the surgery, that they asked you about your symptoms?
7b.How satisfied were you with your last appointment with a doctor at the surgery, that they listened to you?
7c.How satisfied were you with your last appointment with a doctor at the surgery, that they explained about tests and treatments?
7d.How satisfied were you with your last appointment with a doctor at the surgery, that they involved you in decisiions about your care?
7e.How satisfied were you with your last appointment with a doctor at the surgery, that they treated you with care and respect?
7f.How satisfied were you with your last appointment with a doctor at the surgery, that you had trust and confidence in the docotr you saw?
8.Overall, how well does the practice help you to: - Understand your health problems?
8a.Overall, how well does the practice help you to: - Cope with your health problems
8b.Overall, how well does the practice help you to: - Keep yourself healthy
8c.Overall, how well does the practice help you to: - Find information about services they provide i.e. test results, repeat prescriptions etc.
8d.Overall, how well does the practice help you to: - Understand the practices compliment and complaint procedure
8e.Overall, how well does the practice help you to:Access information about staying healthy and preventing illness
9.How helpful do you find the receptionists at the practice?
10.Have you visited our FACEBOOK page to for lots of health information and tips?
10.Do you have any suggestions on how the practice can make any improvements to their service?
The information that you have provided in this questionnaire will not identify you and only provides us with general information which will be used to monitor and improve our services. The findings of this questionnaire will be used to monitor and improve our services. We will publish the results of this questionnaire on our practice website