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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our on the day appointment system can be improved, if at all. This survey should only be completed if you have recently had an urgent same day appointment (Sit and Wait).

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get through on the telephone?

  12%
  26%
  61%

Q2: How easy was it to get an appointment for the same day?

  9%
  21%
  68%

Q3: Did the receptionist ask the reason for your appointment (so that the GP was aware of the urgency of your problem i.e ear pain, chest pain)?

  14%
  0%
  83%
  3%

Q4: If yes to Q3, would it be acceptable to you if the receptionist had suggested you see an appropriate alternative healthcare professional for this problem i.e Nurse, pharmacist, A&E, contact 111 for advice

  47%
  0%
  45%
  8%

Q5: Once you had arrived how long did you wait before the GP called you in?

  41%
  38%
  13%
  1%
  7%

Q6: Was this waiting time acceptable to you?

  18%
  74%
  8%

Q7: Were you satisfied with the outcome of your appointment?

  9%
  0%
  81%
  10%

To help us analyse your answers please tell us a few things about you or the patient seen if completing on behalf of a third party (i.e your child):

Gender?

  38%
  57%
  5%

What age group?

  16%
  6%
  9%
  20%
  25%
  9%
  6%
  9%

What is the ethnic background with which you most identify?

  87%
  5%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  7%

How would you describe how often you come to the practice?

  17%
  52%
  25%
  6%

Many thanks for your time in answering the questions on this survey.