Q1. How would you like to be updated on improvements/changes to the surgery?
Q2. In the past 6 months how easy have you found the following?
Getting through on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Obtaining test result by phone
Q3. Think about the last time you tried to see a doctor fairly quickly were you able to see a doctor on the same day or in the next two week days?
Q4. If you weren't able to be seen during the next two weekdays, why was that?
Q5. How helpful do you find the receptionist?
Q6. How long after your appointment time do you normally wait to be seen?
Q7. How satisfied are you with the opening hours of the surgery?
Q8. Would you like the surgery open at additional times?
[text]if so please comment
Q9. The last time you saw a GP at the surgery how helpful was the doctor at each of the following:
giving you enough time
asking about your symptoms
listening
explaining test and treatments
involving you in decisions about your care
treating you with care and concern
taking your problems seriously
Q10. Did you have confidence and trust in the doctor you saw?
Q11. How easy is it for you to get an appointment with a practice nurse?
Q12. Last time you saw a practice nurse at the surgery how did you find the following:
Q13. In general how satisfied are you with the care you get at the surgery?
Q14. How would you describe the overall cleanliness of the surgery?
Some questions about you
Q15. Are you Male or Female?
Q16. How old are you?
Q17. Ethnicity
Q18. Which of these best describes what you are doing at present?
Q19. Please use the space below for any comments or suggestions on how we can improve even further?