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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Our patient participation group chose getting an appointment, clinical care and reception issues as the priority areas for this survey.

To join the group email your contacts to wor-pct.ridgewaysurgery@nhs.net

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  70%
  25%
  2%
  0%
  0%
  3%

Results chart

Q2 How easy is it to get through to someone at your GP practice on the phone?

  2%
  52%
  20%
  20%
  0%
  2%
  4%

Results chart

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  4%
  18%
  9%
  6%
  11%
  47%
  5%

Results chart

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  65%
  22%
  9%
  4%

Results chart

Q5 How important is it to you to be able to book appointments ahead of time in your practice?

  90%
  6%
  4%

Results chart

Q6 How easy is it to book ahead in your practice?

  18%
  36%
  27%
  11%
  2%
  0%
  6%

Results chart

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  54%
  70%
  9%
  0%

Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  38%
  68%
  34%
  0%

Thinking of your most recent consultation with a doctor or nurse

Q9 How long did you wait for your consultation to start?

  2%
  18%
  18%
  18%
  40%
  0%
  4%

Results chart

Q10 How do you rate this?

  6%
  29%
  20%
  13%
  13%
  13%
  0%
  6%

Results chart

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q17)

Q11 Giving you enough time

  72%
  13%
  6%
  0%
  0%
  0%
  9%

Results chart

Q12 Listening to you

  70%
  15%
  6%
  0%
  0%
  0%
  9%

Results chart

Q13 Explaining tests and treatments

  68%
  13%
  11%
  0%
  0%
  0%
  8%

Results chart

Q14 Involving you in decisions about your care

  59%
  22%
  6%
  0%
  0%
  4%
  9%

Results chart

Q15 Treating you with care and concern

  70%
  15%
  6%
  0%
  0%
  0%
  9%

Results chart

Q16 Did you have confidence and trust in the GP you saw or spoke to?

  75%
  15%
  0%
  0%
  10%

Results chart

If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q23)

Q17 Giving you enough time

  77%
  9%
  2%
  0%
  2%
  2%
  8%

Results chart

Q18 Listening to you

  72%
  11%
  0%
  2%
  2%
  4%
  9%

Results chart

Q19 Explaining tests and treatments

  68%
  13%
  4%
  0%
  2%
  4%
  9%

Results chart

Q20 Involving you in decisions about your care

  54%
  18%
  2%
  0%
  2%
  15%
  9%

Results chart

Q21 Treating you with care and concern

  63%
  15%
  2%
  2%
  0%
  4%
  14%

Results chart

Q22 Did you have confidence and trust in the nurse you saw or spoke to?

  77%
  6%
  4%
  0%
  13%

Results chart

If you know the name of the nurse you last saw, please write it here:

Q23 Overall, how would you describe your experience of your GP surgery?

  38%
  27%
  15%
  6%
  4%
  2%
  8%

Results chart

Q24 Would you recommend your GP surgery to someone who has just moved to your local area?

  59%
  22%
  6%
  4%
  2%
  7%

Results chart

It will help us to understand your answers if you could tell us a little about yourself

Q25 Are you?

  36%
  61%
  3%

Results chart

Q26 How old are you?

  2%
  31%
  27%
  22%
  13%
  5%

Results chart

Q27 Do you have a long-standing health condition?

  54%
  36%
  0%
  10%

Results chart

Q28 What is your ethnic group?

  88%
  0%
  6%
  0%
  0%
  0%
  6%

Results chart

Q29 Which of the following best describes you?

  47%
  0%
  2%
  4%
  2%
  38%
  0%
  7%

Results chart

Finally, please add any other comments you would like to make about your GP practice: