70

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About receptionists and appointments

Q1 How helpful do you find the receptionists at our practice?

  72%
  22%
  1%
  1%
  0%
  4%

Q2 How long do you normally have to wait at the front desk to be served?

  81%
  12%
  2%
  0%
  1%
  4%

Q3 How easy is it to get through to someone at our practice on the phone?

  14%
  60%
  17%
  2%
  0%
  4%
  3%

Q4 How easy is it to speak to a doctor or nurse on the phone at our practice?

  17%
  31%
  8%
  7%
  1%
  32%
  4%

Q5 If you need to see a GP urgently, can you normally get seen on the same day?

  68%
  11%
  17%
  4%

Q6 How easy is it to book ahead at our practice?

  35%
  34%
  15%
  10%
  0%
  2%
  4%

Q7 How do you normally book your appointments at our practice? Please tick all boxes that apply.

  32%
  90%
  4%
  1%

About the waiting area:

Q8 Would you like music playing in the waiting area or would you prefer to sit in the quiet?


  15%
  51%
  31%
  3%


Q9 Do you think there are an adequate amount of children's toys in the waiting area?


  38%
  4%
  55%
  3%


Q10 If you are a carer, are you aware of the information displayed in our surgery?


  11%
  0%
  81%
  8%


Thinking of times when you want to see a particular doctor:

Q11 How quickly do you usually get seen?

  8%
  17%
  58%
  10%
  2%
  5%

Thinking of times when you are willing to see any doctor:

Q12 How quickly do you usually get seen?

  64%
  15%
  8%
  1%
  8%
  4%

Thinking of your most recent consultation with a doctor or nurse

Q13 How long did you wait for your consultation to start?

  14%
  32%
  34%
  8%
  7%
  1%
  4%

Q14 Are you aware that at any point during your consultation you are entitled to a chaperone?

  81%
  17%
  2%

About dispensing and medications

Q15 How satisified are you with the dispensary team?

  54%
  31%
  4%
  0%
  1%
  7%
  3%

Q16 How many days does your routine repeat prescription normally take to be completed?

  17%
  50%
  7%
  11%
  12%
  3%

Q17 If you see a GP who gives you a new medication on the day, how long do you wait for the medication to be dispensed?

  52%
  20%
  0%
  2%
  22%
  4%

Q18 Were you aware that a medication review must be done every 6 months?

  51%
  41%
  4%
  4%

Q19 Did you know we can only dispense 28 days of medication at a time?

  84%
  8%
  5%
  3%

Q20 How do you normally order your repeat medication?

  58%
  8%
  2%
  21%
  7%
  4%

Q21 Are you aware we offer a medication delivery service four days a week to Sticker, Tregony, Tresillian, Ladock, Summercourt and Grampound Road?

  77%
  12%
  7%
  4%

About opening times

Q21 Do you think the surgery offers enough appointments - outside of working hours, in the evenings or at weekends?

  37%
  24%
  35%
  4%

About seeing the doctor or nurse of your choice

Q22 Is there a particular GP or nurse you usually prefer to see or speak to?

  84%
  12%
  4%

Q23 How often do you see or speak to the GP or nurse you prefer?

  41%
  15%
  25%
  12%
  1%
  6%

How good was the last GP or nurse you saw at each of the following?

Q24 Giving you enough time

  80%
  14%
  2%
  0%
  1%
  0%
  3%

Q25 Listening to you

  77%
  20%
  0%
  0%
  1%
  0%
  2%

Q26 Explaining tests and treatments

  64%
  20%
  4%
  1%
  0%
  7%
  4%

Q27 Treating you with sympathy and empathy

  71%
  20%
  4%
  1%
  1%
  0%
  3%

Q28 Did you have confidence and trust in the GP or nurse you saw or spoke to?

  85%
  11%
  1%
  0%
  3%

If you know the name of the GP or nurse you last saw, please write it here:

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q29 Understand your health problems?

  90%
  4%
  1%
  2%
  3%

Q30 Cope with your health problems

  84%
  7%
  1%
  5%
  3%

Q31 Keep yourself healthy

  61%
  18%
  4%
  11%
  6%

Q32 Overall, how would you describe your experience of your GP surgery?

  51%
  34%
  8%
  2%
  1%
  0%
  4%

Q33 Would you recommend your GP surgery to someone who has just moved to your local area?

  67%
  21%
  4%
  1%
  4%
  3%

If you have answered No probably not or No definitely not to Q33, could you please tell us why:

It will help us to understand your answers if you could tell us a little about yourself

Q34 Are you?

  38%
  60%
  2%

Q35 How old are you?

  0%
  5%
  42%
  31%
  18%
  4%

Q36 Do you have a long-standing health condition?

  74%
  18%
  5%
  3%

Q37 What is your ethnic group?

  97%
  0%
  0%
  0%
  0%
  1%
  2%

Q38 Which of the following best describes you?

  41%
  0%
  0%
  1%
  1%
  51%
  2%
  4%

Finally, please add any other comments you would like to make about your GP practice:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester