This survey is now closed

Patient Survey 2015

We would like you to think about your recent experiences of our service. Please take a few minutes to complete this survey, the results of which will assist with future plans for improvements and/or changes at the Practice.

Section 1 - Appointment booking and Reception

1. In addition to booking appointments in person or by telephone, are you aware you can book your appointment online?

 
 

You need to register to use this service. Should you require further information, please visit the practice website www.lindenmedical.co.uk or ask at reception.

2. Do you agree that you were treated with respect by the receptionists at this practice?

 
 
 
 
 

3. Have you ever missed an appointment without notifying the Practice in advance?

 
 

4. If yes, why?

 
 
 
 
 
 

Did you know that each month up to 350 patients do not attend booked appointments.

Section 2 - The Practice

5. Would you agree that the surgery premises are welcoming, clean, tidy and well maintained?

 
 

Section 3 - Urgent care

6. If you need to see a doctor or nurse practitioner on the same day, have you managed to get an appointment on that day?

 
 

7. If you were unable to get an appointment, how did you proceed?

 
 
 
 
 
 

Section 4 - Consultation

8. Please indicate below who your appointment was with today?

 
 
 
 
 

9. During your consultation, do you feel you were treated with care and respect and were your concerns addressed?

 
 

10. How would you rate you satisfaction with your appointment?

 
 
 
 
 

11. How would you rate your overall satisfaction with your visit to the Practice?

 
 
 
 
 

Section 5 - Practice website

12. Have you viewed the Linden Medical Surgery website in the past 6 months?

 
 

13. If yes, did you find the information on the website useful?

 
 

What other information would you like to see? Please use the comments box below.

Thank you for your co-operation in completing this survey.

This survey is now closed