Patient Survey 2015 / 2016
How do you normally book your appointments to see a Doctor at NPMC?
How do you normally book your appointments to see a Nurse at NPMC?
Which of the following methods would you prefer to use to book an appointment at NPMC?
How easy is it to get through to someone on the phone?
We know that during busy periods it can be difficult to get through on the phone. Which of the following two options would you prefer?
Are you aware of how to access the online system?
If you use the online system to book appointments how do you find it?
Are you aware that we offer the following types of appointments?
The last time you went to reception, were you greeted with a smile and in a welcoming way?
If you came in for an appointment, did you use the self check-in machine?
Were you directed to the correct waiting room? Or the correct person?
Think about the last time you tried to see a Doctor at short notice, were you able to either see or speak to a Doctor on the same day or make an appointment to see a Doctor within a timeframe that suited you?
If you weren’t able to be seen within a timeframe that suited you when the medical centre was open, what was the reason for this?
If you were unable to make an appointment, did you use an alternative NHS Service?
If there is a Doctor you prefer to see, how often do you get to see this Doctor?
Would you like to be able to contact a Doctor by e-mail, to ask about some routine matters?
Remembering your last visit to see a Doctor, did the Doctor explain the reasons for their action in a way that you found easy to understand?
Are you familiar with the principle of patient confidentiality?
Do you feel that we respect your wishes regarding patient confidentiality?
What age group are in you in?