This survey is now closed

Patient Survey 2015

This survey and your feedback will help identify areas that may need improvement. Your opinions are very valuable to us. This questionnaire is completely confidential and it is impossible for us to identify individual patients so please do be honest in your responses.

Please answer all the questions that apply to you. There are no wrong or right answers.

Q1.If you have used any of the following services in the past 6 months how easy have you found them?

Getting through on the phone

 
 
 
 

Speaking to a doctor on the phone

 
 
 
 

Speaking to a nurse on the phone

 
 
 
 

Obtaining test results by phone

 
 
 
 

Booking appointments on line

 
 
 
 

Using the self check-in screen

 
 
 
 

Q2. Are you aware that you can request log in details at Reception so you can book and cancel appointments, order repeat medication and view a summary of your medical record online?

 
 
 

Q3. The last time you requested an urgent appointment, were you able to see a doctor/nurse on the same day?

 
 
 
 

Q4. Do you generally have confidence and trust in the clinicians that you see?

 
 
 

Q5. Are you generally seen on time for your booked appointment?

 
 
 

Q6. How satisfied are you with the service provided by our Reception Team?

 
 
 

Q7. Are you aware that if you are not happy with any aspect of your care and experience at the Practice that you can speak to the Practice Manager in the first instance and if you are not satisfied with the outcome you can raise a formal complaint?

 
 
 

Q8. Are you aware that you can have your prescription sent electronically direct to a pharmacy of your choice to collect your medication from there, rather than cominv to the surgery?

 
 
 

Q9. Are you aware that the majority of GP Practices are due to lose significant funding over the next 4 years due to national government changes to contracts?

 
 
 

Q10. In the last 12 months have you attended A&E because you could not get an appointment that was convenient to you at the Practice or because it is nearer to where you live?

 
 
 
 

Q11. Overall how satisfied are you with the care we provide?

 
 
 

Q12. Would you recommend us as a GP Practice to someone who had just moved into the area?

 
 
 
 

Q13. Are you aware that we have a Patient Participation Group that all registered patients are eligible to join?

 
 
 

Q14. Are you aware that we have a Facebook page and Twitter account which we use to communicate information, messages and to keep patients updated about things that are happening at the Practice?

 
 
 

Q15. Would you share with us one thing that you find frustrating or are unhappy with about our Practice?

Q16. Would you share one thing that you find we do really well and that you are most happy with?

It will help us understand your answers if you could tell us a little about yourself which cannot be used to identify you. Your responses are completely anonymous.

Are you male or female?

 
 
 

What age are you?

 
 
 
 
 
 
 
 
 
 

In general would you say your health is

 
 
 
 
 

Do you have any special requirements, for example, hearing loop, large print written information, translating services? please specify

Do you have carer responsibilities for anyone in your household with a long standing health problem or disability?

 
 
 

What best describes your ethnic group?

 
 
 
 
 
 
 

Thank you for taking time to help us with this Survey. We will publish the results on our website.

This survey is now closed