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Patient Survey 2015/16

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We would be grateful if you would complete this survey about your visit and our overall service.

We want to provide the highest standard of care and feedback from this survey will help us to identify areas that may need improvement. Your opinions are therefore very valuable.

There are no right or wrong answers and you doctor WILL NOT be able to identify your individual responses.

This survey is completely confidential and you do not have to give your name unless you would like feedback from the surgery.

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Your visit today

This section is about how well the doctors and nurses dealt with you and you health concerns today.

The doctors/nurse ability to listen to you

  51%
  29%
  11%
  1%
  0%
  0%
  8%

The doctors/nurses understanding of why you are seeking help

  48%
  25%
  15%
  1%
  1%
  0%
  10%

The opportunity our doctor/nurse gave you to ask questions

  41%
  26%
  18%
  2%
  1%
  0%
  12%

The way our doctor/nurse explained things to you

  45%
  22%
  19%
  2%
  1%
  0%
  11%

The manner in which the doctor/nurse spoke to you

  52%
  26%
  13%
  1%
  0%
  0%
  8%

Overall satisfaction with the doctors/nurses communications skills

  52%
  25%
  13%
  1%
  0%
  0%
  9%


Access

This section is about how effective our service is in terms of our opening hours, telephone system and appointment system.

The ability to get an appointment when you need it

  18%
  22%
  24%
  18%
  11%
  0%
  7%

The ability to speak to the GP

  20%
  24%
  27%
  10%
  2%
  7%
  10%

The telephone system: are your calls answered in good time

  16%
  24%
  26%
  16%
  8%
  1%
  9%

The opening hours of the practice

  19%
  27%
  31%
  10%
  3%
  0%
  10%

Overall satisfaction based on your questions above

  23%
  25%
  30%
  11%
  2%
  0%
  9%


Reception

This section is about how well the reception team deals with you on the telephone and in person at the practice.

How effective and efficient was the service you received on the telephone

  25%
  29%
  26%
  8%
  3%
  0%
  9%

How effective and efficient was the service the service you received at the reception desk

  29%
  27%
  27%
  6%
  2%
  0%
  9%

The manner in which you were spoken to (how polite, friendly and courteous was the receptionist)

  34%
  28%
  23%
  5%
  2%
  0%
  8%

Overall satisfaction with the reception service

  33%
  24%
  27%
  5%
  2%
  0%
  9%


Communication - Practice Team

This section is about how well we keep you informed.

The information on our noticeboards

  18%
  26%
  29%
  8%
  1%
  5%
  13%

The information you receive about the practice (Newsletters, events, news, health matters etc.)

  15%
  19%
  25%
  15%
  3%
  10%
  13%

Our ability to understand your needs and requests

  24%
  26%
  27%
  7%
  0%
  2%
  14%

Our helpfulness on the telephone

  23%
  26%
  28%
  8%
  2%
  1%
  12%

Overall satisfaction with practice team's communication skills

  27%
  25%
  27%
  8%
  0%
  0%
  13%


Practice and Premises

This section is about the practice premises and overall service received.

Overall satisfaction with the building

  35%
  35%
  17%
  2%
  0%
  0%
  11%

Overall satisfaction with the service we offer

  32%
  35%
  19%
  2%
  0%
  0%
  12%

Overall satisfaction with the doctors

  44%
  25%
  13%
  3%
  0%
  0%
  15%

Overall satisfaction with the nurses and healthcare assistants

  45%
  26%
  14%
  2%
  0%
  0%
  13%

Overall satisfaction with the practice team as a whole

  41%
  28%
  16%
  3%
  0%
  0%
  12%


Service satisfaction

Would you like more information about how repeat prescriptions work

  19%
  67%
  14%

Would you like more information about our telephone triage system?

  27%
  57%
  16%


The NHS Friends & Family test

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends or family if they needed similar care or treatment?

  56%
  24%
  2%
  0%
  0%
  1%
  17%

Please tell us the main reason for selecting your statement.


Thank you for taking the time to complete our questionnare.