This survey is now closed

Patient Survey 2015/16

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We would be grateful if you would complete this survey about your visit and our overall service.

We want to provide the highest standard of care and feedback from this survey will help us to identify areas that may need improvement. Your opinions are therefore very valuable.

There are no right or wrong answers and you doctor WILL NOT be able to identify your individual responses.

This survey is completely confidential and you do not have to give your name unless you would like feedback from the surgery.

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Your visit today

This section is about how well the doctors and nurses dealt with you and you health concerns today.

The doctors/nurse ability to listen to you

 
 
 
 
 
 

The doctors/nurses understanding of why you are seeking help

 
 
 
 
 
 

The opportunity our doctor/nurse gave you to ask questions

 
 
 
 
 
 

The way our doctor/nurse explained things to you

 
 
 
 
 
 

The manner in which the doctor/nurse spoke to you

 
 
 
 
 
 

Overall satisfaction with the doctors/nurses communications skills

 
 
 
 
 
 


Access

This section is about how effective our service is in terms of our opening hours, telephone system and appointment system.

The ability to get an appointment when you need it

 
 
 
 
 
 

The ability to speak to the GP

 
 
 
 
 
 

The telephone system: are your calls answered in good time

 
 
 
 
 
 

The opening hours of the practice

 
 
 
 
 
 

Overall satisfaction based on your questions above

 
 
 
 
 
 


Reception

This section is about how well the reception team deals with you on the telephone and in person at the practice.

How effective and efficient was the service you received on the telephone

 
 
 
 
 
 

How effective and efficient was the service the service you received at the reception desk

 
 
 
 
 
 

The manner in which you were spoken to (how polite, friendly and courteous was the receptionist)

 
 
 
 
 
 

Overall satisfaction with the reception service

 
 
 
 
 
 


Communication - Practice Team

This section is about how well we keep you informed.

The information on our noticeboards

 
 
 
 
 
 

The information you receive about the practice (Newsletters, events, news, health matters etc.)

 
 
 
 
 
 

Our ability to understand your needs and requests

 
 
 
 
 
 

Our helpfulness on the telephone

 
 
 
 
 
 

Overall satisfaction with practice team's communication skills

 
 
 
 
 
 


Practice and Premises

This section is about the practice premises and overall service received.

Overall satisfaction with the building

 
 
 
 
 
 

Overall satisfaction with the service we offer

 
 
 
 
 
 

Overall satisfaction with the doctors

 
 
 
 
 
 

Overall satisfaction with the nurses and healthcare assistants

 
 
 
 
 
 

Overall satisfaction with the practice team as a whole

 
 
 
 
 
 


Service satisfaction

Would you like more information about how repeat prescriptions work

 
 

Would you like more information about our telephone triage system?

 
 


The NHS Friends & Family test

We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends or family if they needed similar care or treatment?

 
 
 
 
 
 

Please tell us the main reason for selecting your statement.


Thank you for taking the time to complete our questionnare.


This survey is now closed