---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
We would be grateful if you would complete this survey about your visit and our overall service.
We want to provide the highest standard of care and feedback from this survey will help us to identify areas that may need improvement. Your opinions are therefore very valuable.
There are no right or wrong answers and you doctor WILL NOT be able to identify your individual responses.
This survey is completely confidential and you do not have to give your name unless you would like feedback from the surgery.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Your visit today
The doctors/nurse ability to listen to you
The doctors/nurses understanding of why you are seeking help
The opportunity our doctor/nurse gave you to ask questions
The way our doctor/nurse explained things to you
The manner in which the doctor/nurse spoke to you
Overall satisfaction with the doctors/nurses communications skills
Access
The ability to get an appointment when you need it
The ability to speak to the GP
The telephone system: are your calls answered in good time
The opening hours of the practice
Overall satisfaction based on your questions above
Reception
How effective and efficient was the service you received on the telephone
How effective and efficient was the service the service you received at the reception desk
The manner in which you were spoken to (how polite, friendly and courteous was the receptionist)
Overall satisfaction with the reception service
Communication - Practice Team
The information on our noticeboards
The information you receive about the practice (Newsletters, events, news, health matters etc.)
Our ability to understand your needs and requests
Our helpfulness on the telephone
Overall satisfaction with practice team's communication skills
Practice and Premises
Overall satisfaction with the building
Overall satisfaction with the service we offer
Overall satisfaction with the doctors
Overall satisfaction with the nurses and healthcare assistants
Overall satisfaction with the practice team as a whole
Service satisfaction
Would you like more information about how repeat prescriptions work
Would you like more information about our telephone triage system?
The NHS Friends & Family test
We would like you to think about your recent experience of our service. How likely are you to recommend our GP practice to friends or family if they needed similar care or treatment?
Please tell us the main reason for selecting your statement.