Church End Medical Centre

Patient Survey - CEMC

This survey is now closed

PATIENT SURVEY - CHURCH END MEDICAL CENTRE

YOUR VIEWS ARE IMPORTANT TO US – PLEASE HELP US IMPROVE THE SERVICES WE OFFER TO YOU BY COMPLETING THIS QUESTIONNAIRE

We would welcome your honest feedback Please do not write your name on this survey Please fill the survey in by ticking your answer and place it in the box at Reception desk

In general, how satisfied are you with the care you get at Church End Medical Centre?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

COMMENTS:

Are you happy with surgery’s opening hours?
Very happy
Fairly happy
Neither happy nor unhappy
Fairly unhappy
Very unhappy
COMMENTS:

How do you normally book your appointments to see a doctor or nurse?

In person
By phone
Online
Doesn't apply
COMMENTS:

How easy do you find getting through on the phone?

Very easy
Fairly easy
Not very easy
Not at all easy
Haven't tried
COMMENTS:

How easy is it for you to get an appointment with a practice nurse?
Very easy
Fairly easy
Not very easy
Not at all easy
Haven't tried
COMMENTS:

How easy do you find booking an appointment with a doctor?
Very easy
Fairly easy
Not very easy
Not at all easy
Haven't tried
COMMENTS:

How long after your appointment time do you normally wait to be seen?
I am normally seen at my appointment time
Less than 5 minutes
5 to 15 minutes
More than 15 minutes
Can't remember
COMMENTS:

How do you feel about how long you normally have to wait to be seen?
I don't normally have to wait too long
I have to wait a bit too long
I have to wait far too long
No opinion/doesn't apply
I don't mind waiting
COMMENTS:
Do you find being able to speak to the doctor on the phone helpful?
Very helpful
Fairly helpful
Neither helpful nor unhelpful
Fairly unhelpful
Very unhelpful
COMMENTS:

Is there a particular doctor you usually prefer to see or speak to?

Yes
No
Don't mind
COMMENTS:

How often do you see the doctor you prefer to see/speak to?
Always or almost always
A lot of the time
Some of the time
Never or almost never
Haven't tried
COMMENTS:

Do you have trust and confidence in doctors at Church End Medical Centre?
Yes, definitely
Yes, to some extent
No, not at all
Don't know/ Can't say
COMMENTS:

How helpful do you find the receptionists?
Very helpful
Fairly helpful
Not very helpful
Not at all helpful
Don't have an opinion
COMMENTS:
Do you know that we have an active Patient Group at this practice?
Yes. I know
No, I don't know
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
Extremely likely
Likely
Neither likely nor unlikely
Unlikely
Extremely unlikely
Don’t know
CAN YOU TELL US WHY YOU GAVE THAT RESPONSE

Are you male or female?
Male
Female

How old are you?
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 to 74
75 to 84
85 or over

Which of these best describes what you are doing at present?
Full-time work
Part-time work
Full-time education
Unemployed Permanently sick or disabled
Fully retired from work
Looking after the home
Doing something else

What is your ethnic group?
White British
White Irish
Any other White background
White and Black Caribbean
White and Black African
White and Asian
Any other mixed background
Indian
Pakistani
Bangladeshi
Any other Asian background
Caribbean
African
Any other Black background
Chinese
Any other ethnic group: Please specify [TEXT]
PLEASE ADD MORE COMMENTS /SUGGESTONS HERE

THANK YOU FOR TAKING TIME TO ANSWER OUR SURVEY

This survey is now closed