The Cottons Medical Centre

Number of Responses: 224

PPG SURVEY 2015

Would you consider attending courses (gym, nutritionalist, support group) if they were available from your GP?

A) Yes, if they were free  42%

B) Yes, even if I had to pay  28%

C) No  29%

If you ticked yes for question 1.0, which course would you be interested in? (Please tick only one choice).

A) Gym referral  41%

B) Nutritional advice  19%

C) A support group for an illness  9%

D) Other  29%

Do you have responsibility for looking after anyone with a long standing illness or disability, if so have you informed your GP?

A) Yes I look after someone and have informed my GP  9%

B) No I do not look after any person  75%

C) I look after somebody but they are family or friends and I do not consider that I am a carer  13%

No response  3%

Do the GPs / Nurses give you enough information about the things you might do to deal with your health problems?

A) Yes  59%

B) No, I would have liked more information  24%

C) No, but I can find out more information from other sources  16%

Do you think that having these discussions / information with your GP or Nurse has helped improve how you manage your health problems?

A) Yes  44%

B) To some extent  33%

C) No  17%

D) Don't know / can't remember  4%

No response  2%

Are you aware that our Practice offers telephone consultations with a GP between 6.30 and 7.30 p.m. Monday to Friday evenings?

A) Yes  43%

B) No  56%

Are you aware that there is a late night surgery (varying days) each week from 6.30 until 7.30?

A) Yes  48%

B) No  51%

No response  1%

Are you aware that if you give your mobile phone number to reception you can receive reminders re your forthcoming Doctor/Nurse appointment and also forthcoming clinics that may be of interest to you (flu clinics)?

A) Yes  74%

B) No  25%

Have you looked at any of the posters or leaflets in or around the waiting area and foyer?

A) Yes  61%

B) No  38%

A Poster is displayed in the Waiting Room detailing how many missed appointments there have been with GPs and Nurses over the past month. How many hours do you think these missed appointments equated to for the Practice and the staff last month?

A) Less than 20  20%

B) More than 20 but less than 50  40%

C) More than 50  38%

No response  2%

Are you aware that patients between 16 and 60 who have certain long term illnesses (such as diabetes) which need regular medication, can get that medication free on the NHS if they have a 5 year Medical Exemption Certificate?

A) Yes, and I know of the requirement for a Medical Exemption Certificate  30%

B) Yes, but I didn't know a Medical Exemption Certificate is needed  34%

C) No, I did not realise  34%

No response  2%

Do you think that there are enough appointments available for internet booking?

A) Yes  21%

B) No  31%

C) I did not know appointments could be booked on the internet  29%

D) I do not use the Internet  17%

No response  2%

What is your age?

a) Under 16  3%

b) 17-24  5%

c) 25-34  6%

d) 35-44  15%

e) 45-54  16%

f) 55-64  11%

g) 65-74  25%

h) over 75  14%

j) Prefer not to say  1%

What is your gender?

a) Male  42%

b) Female  57%

c) Prefer not to say  0%

What is your ethnicity?

a) White British  94%

b) White Irish  3%

c) Mixed White & Black Caribbean  0%

d) Mixed White & Black African  0%

e) Mixed White & Asian  0%

f) Asian or Asian British Indian  0%

g) Asian or Asian British Pakistani  0%

h) Asian or Asian British Bangladeshi  0%

i) Black or Black British Caribbean  0%

j) Black or Black British African  0%

k) Chinese  0%

l) Any other  0%