We would be very interested to receive your comments on the service we provide.
Your answers will be completely confidential.
1. When you last attended the surgery for an appointment with a GP was the consultation handled with respect and dignity and the outcome explained to you? Please rate your experience.
Comments:
2. When you last attended the surgery for an appointment with a Nurse was the consultation handled with respect and dignity and the outcome explained to you? Please rate your experience.
3. How would you rate the reception team, are they respectful and helpful?
4. How would you rate the dispensary team, are they respectful and helpful?
5. Do you find our website helpful, informative and easy to use?
6. We have recently installed a new telephone system, how would you rate your experience when using it?
7. How long do you usually wait for an appointment with a GP (any GP not a specific GP)?
8. How long do you usually have to wait for an appointment with a HCA or nurse?
9. Would you like the dispensary to offer a delivery service?
10. Do you think the surgery needs additional parking space for patients with poor mobility?
We would be grateful if you could answer the following questions in order to help our analysis of our survey.
Please choose the age group you fall into:
Do any of the following statements apply to you?
Please use the following space to leave any other comments or suggestions:
Thank you for taking the time to complete our survey. The information provided will help to shape services provided by the surgery.
If you are interested in joining our virtual Patient Participation Group please contact the surgery.