12

Friends and family survey 2014/2015

1.How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

  50%
  25%
  16%
  0%
  8%

2.If we could change one thing about your care or treatment to improve your experience, what would it be?

The last time you saw a doctor or nurse at the surgery, how good were they at each of the following? 3a. Giving enough time

  75%
  8%
  0%
  16%

3b. Asking about symptoms

  58%
  25%
  0%
  16%

3c. Listening

  58%
  25%
  0%
  16%

3d. Explaining test results etc

  50%
  25%
  0%
  16%

3e. Involving you in decision making

  58%
  25%
  8%
  16%

3f. Treating you with care and compassion.

  75%
  8%
  0%
  16%

3g. Taking your problems seriously

  66%
  8%
  8%
  16%

How do you find receptionists at the surgery in regard to the following?4a. Politeness

  66%
  8%
  8%
  8%

4b. Offering appointment times

  41%
  16%
  16%
  25%

4c. General Helpfulness

  58%
  25%
  8%
  8%

5. How clean is the GP surgery?

  50%
  33%
  8%
  8%