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We would be extremely grateful if you would complete this survey about the surgery. Your doctor(s) want to provide the highest standard of care possible and the feedback from this survey you are about to complete will help them to identify areas that may need improvement.


Please try to answer ALL questions but please be aware that there are no right or wrong answers and that your doctor will not be able to identify you by your individual answers.


After filling out the survey, there will be a text box at the end where you can address any issues, or applaud anything you feel we do well, if you would like to add anything at all.



Q1: Please think about the times you have phoned the surgery in the past 6 months - how easy have you found the following?


Getting through on the phone

  18%
  50%
  20%
  7%
  3%


Speaking to a doctor/nurse over the phone in a telephone consultation

  12%
  29%
  7%
  1%
  49%


Getting test results over the phone

  12%
  38%
  9%
  0%
  38%
  3%


Q2: Have you been satisfied with the service you have received from the receptionist?

  50%
  30%
  9%
  5%
  0%
  6%


Q3: When you need to see a GP urgently(within 24 hours), are you normally seen within this time?

  80%
  10%
  7%
  3%


Q4: How easy is it for you to book an appointment more than 2 full days in advance?

  27%
  29%
  10%
  18%
  12%
  4%


Q5: How satisfied are you with the hours that the surgery is open?

  50%
  43%
  1%
  0%
  1%
  5%


Q6: How satisfied were you with the service you received from the doctor/nurse at your last consultation?

  69%
  25%
  1%
  0%
  3%


Q7: Concerning your last consultation, how do you rate the following?


The time allowed for your consultation

  50%
  43%
  3%
  0%
  1%


How well you were listened to

  65%
  25%
  5%
  0%
  1%
  4%


Explanation of tests and treatments

  54%
  34%
  0%
  0%
  10%


Involving you in decisions made

  58%
  32%
  3%
  0%
  5%


Trust and confidence in the care you were given

  69%
  27%
  1%
  0%
  1%


Q8: Do you find the service you receive from the prescription staff is of the quality you would expect?

  56%
  29%
  5%
  0%
  9%


Q9: Do you find the surgery clean and acceptable for the public?

  90%
  7%
  0%
  0%
  3%


Q10: Overall, how satisfied are you with the care you get at the surgery?

  56%
  34%
  5%
  1%
  1%


Q11: Would you recommend the surgery to someone who has just moved to the area?

  81%
  14%
  1%
  4%


This final section is just a few questions about you.


Q12: Are you male or female?

  32%
  67%


Q13: What is your age?

  0%
  3%
  7%
  10%
  14%
  23%
  25%
  10%
  3%


Q14: Do you have a disability and/or a long term health condition?

  9%
  58%
  38%


Q15: What is your ethnic group?

  98%
  1%
  0%
  0%


Q16: Which of the following best describes you?

  40%
  1%
  1%
  3%
  52%


That's all we need, we apologize for the lengthy survey but appreciate you taking the time out to fill everything in. Below you will find a box where you can address any issues or concerns that we may not have covered, thanks!