Central Park Surgery

Patient Opinion Survey

We would be extremely grateful if you would complete this survey about the surgery. Your doctor(s) want to provide the highest standard of care possible and the feedback from this survey you are about to complete will help them to identify areas that may need improvement.

Please try to answer ALL questions but please be aware that there are no right or wrong answers and that your doctor will not be able to identify you by your individual answers.

After filling out the survey, there will be a text box at the end where you can address any issues, or applaud anything you feel we do well, if you would like to add anything at all.

Q1: Please think about the times you have phoned the surgery in the past 6 months - how easy have you found the following?

Getting through on the phone

Very easy

Easy

Difficult

Very Difficult

N/A

Speaking to a doctor/nurse over the phone in a telephone consultation

Very easy

Easy

Difficult

Very difficult

N/A

Getting test results over the phone

Very easy

Easy

Difficult

Very difficult

N/A

Q2: Have you been satisfied with the service you have received from the receptionist?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

N/A

Q3: When you need to see a GP urgently(within 24 hours), are you normally seen within this time?

Yes

No

N/A

Q4: How easy is it for you to book an appointment more than 2 full days in advance?

Very easy

Easy

Difficult

Very difficult

N/A

Q5: How satisfied are you with the hours that the surgery is open?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

N/A

Q6: How satisfied were you with the service you received from the doctor/nurse at your last consultation?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

N/A

Q7: Concerning your last consultation, how do you rate the following?

The time allowed for your consultation

Very good

Good

Poor

Very poor

N/A

How well you were listened to

Very good

Good

Poor

Very poor

N/A

Explanation of tests and treatments

Very good

Good

Poor

Very poor

N/A

Involving you in decisions made

Very good

Good

Poor

Very poor

N/A

Trust and confidence in the care you were given

Very good

Good

Poor

Very poor

N/A

Q8: Do you find the service you receive from the prescription staff is of the quality you would expect?

Yes, 100%

Yes, partly

No in some areas

Not at all

N/A

Q9: Do you find the surgery clean and acceptable for the public?

Yes, always

Yes, sometimes

No

N/A

Q10: Overall, how satisfied are you with the care you get at the surgery?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

N/A

Q11: Would you recommend the surgery to someone who has just moved to the area?

Yes

No

N/A

This final section is just a few questions about you.

Q12: Are you male or female?

Male

Female

Q13: What is your age?

Under 18

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 to 84

84 or over

Q14: Do you have a disability and/or a long term health condition?

Physical or mental impairment

Long-term health condition

N/A

Q15: What is your ethnic group?

White

Black

Asian

Other(pleasestate)

Q16: Which of the following best describes you?

Employed

Unemployed/looking for work

In education

Unable to work

Retired

That's all we need, we apologize for the lengthy survey but appreciate you taking the time out to fill everything in. Below you will find a box where you can address any issues or concerns that we may not have covered, thanks!