The Practice, in conjunction with our Patient Participation Group are interested to find out what our patients’ experiences are when booking appointments via the options provided and welcome your feedback via this short survey.
What type of appointment have you booked within the last 3 months?
How did you book your appointment?
How helpful did you find the receptionist that you spoke to?
How easy was it to book an appointment?
Were you able to book an appointment
(i) With your preferred clinician
(ii) At a time that was convenient for you?
If you have not used the automated telephone booking system, is this a service that you would use in the future?
Overall, how would you describe your experience of making an appointment?
Please add any additional comments; including any improvements that you feel could be made, about the ways in which appointments can be booked?