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Patient Survey 2015

Please take a few minutes to fill out this survey on the timeliness and quality of the service you receive from the surgery. Riverside Surgery welcomes your feedback and your answers will be kept confidential. Thank you for your participation.

Riverside Surgery is aiming to distribute this questionnaire to 5% of our patient population. We will aim to target a true representation of our patient list. Results will be shared with patients via a patient newsletter, website and via the information screen in the reception area of the surgery.

Making Your Appointment

1.How many times have you visited a GP at Riverside Surgery within the past year?

  57%
  40%
  3%

2.How many times have you visited a Nurse at Riverside Surgery within the past year?

  74%
  20%
  6%

3.How do you normally book your appointments with Riverside Surgery?

  90%
  8%
  2%

4.How easy is it to book an appointment by telephone

  58%
  39%
  1%
  2%

5.On average how long do you have to wait to speak to a member of staff?

6.Was the person who scheduled your appointment helpful?

  97%
  1%
  2%

7.Do you have to wait longer than expected to get an appointment at Riverside Surgery?

  24%
  72%
  4%

8.How important is it that you are able to book appointments in advance?

  81%
  16%
  3%

9.How easy is it to book an appointment in advance with the surgery?

  34%
  50%
  13%
  3%

10.Did you know that you can book an appointment with a doctor in advance using the online service?

  39%
  58%
  3%

Day of Your Appointment

11.How long did you wait at the reception desk with a query?

12.How would you rate the helpfulness of the staff at the reception desk?

  96%
  1%
  3%

13.Were you aware that Riverside Surgery has an automated self-check in screen?

  90%
  3%
  7%

14.How long did you wait in the reception area beyond your scheduled appointment time?

Ordering Repeat Mediction

15.How do you normally order your repeat medication?

  28%
  38%
  2%
  21%
  11%

16.How easy is it to order your repeat medication?

  82%
  6%
  1%
  11%

17.How easy is it to get through to speak with a prescription clerk over the telephone?

  37%
  24%
  28%
  11%

Opening Time, Access and Cleanliness

18.How satisfied are you with the opening hours of the surgery?

  79%
  12%
  2%
  7%

19. Were you aware that Riverside Surgery offers pre bookable appointments on a Tuesday evening and Thursday evening primarily for patients who work and are unable to attend during normal opening hours?

  28%
  66%
  6%

20.How clean is Riverside Surgery?

  94%
  0%
  6%

The Doctor

21.Were you able to see the doctor of your choice?

  52%
  15%
  26%
  7%

22.How important is it to you that you see a specific GP when coming to the surgery?

  63%
  30%
  7%

23.Were you happy with your consultation

  88%
  2%
  10%

24.Did your doctor include you in decisions about your care?

  85%
  4%
  11%

25.Were your questions answered to your satisfaction?

  88%
  3%
  9%

26.Would you recommend the surgery and its staff to your family and friends?

  89%
  4%
  7%

The Nurses

27.Were you aware that Triage Nurses are available to offer advice on 1-3 day illnesses, hay fever, treatment of worms, minor injuries, urine infection, and emergency contraception?

  71%
  22%
  7%

28.Were you aware that the Triage Nurse can administer the following: medication reviews, medication exemption signing, confirm results?

  65%
  29%
  6%

29. Were you aware that you could book an appointment to see our Nurse Practitioner with the following complaints? Eyes, ears, nose problems, Mouth & throat problems, Skin: lumps, bumps & rashes, Joint & muscular pain, anxiety & depression, Minor injuries, Family planning/contraception

  55%
  34%
  11%

General Patient Information

Are you:

Age group:

To help us ensure our contact list is representative of our local community please indicate which of the following ethnic background you would most closely identify with?

Additional Feedback

Please use this section to provide any feedback on how you feel our services could be improved or provide any additional comments

Please note that no medical information or questions will be responded to.

The information you supply us with will be used lawfully, in accordance with the Data Protection Act 1988. The Data Protection Act 1988 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.

Thank you for taking the time to complete our survey. We rely on your feedback to help us improve our services. Your input is greatly appreciated.