62

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Putting you at ease?

  82%
  11%
  3%
  0%
  0%
  0%
  4%

Q2 Being polite and considerate?

  88%
  6%
  1%
  0%
  0%
  0%
  5%

Q3 Listening to you?

  88%
  6%
  1%
  0%
  0%
  0%
  5%

Q4 Giving you enough time?

  79%
  11%
  4%
  1%
  0%
  0%
  5%

Q5 Assessing your medical condition?

  77%
  16%
  3%
  0%
  0%
  0%
  4%

How good was the GP at:

Q6 Explaining your condition and treatment?

  79%
  14%
  3%
  0%
  0%
  0%
  4%

Q7 Involving you in decisions about your care?

  80%
  8%
  1%
  1%
  0%
  1%
  9%

Q8 Providing or arranging treatment for you?

  83%
  9%
  1%
  0%
  0%
  1%
  6%

Q9 Did you have confidence that the GP is honest and trustworthy?

  93%
  3%
  0%
  1%
  3%

Q10 Did you have confidence that the doctor will keep your information confidential?

  96%
  0%
  1%
  0%
  3%

Q11 Would you be completely happy to see this GP again?

  90%
  0%
  10%

Please enter the name of the GP/Nurse you recently saw and add any additional comments:

About Receptionists and Appointments

Q12 How helpful do you find the receptionists at your GP practice?

  82%
  12%
  1%
  0%
  0%
  5%

Q13 How easy is it to get through to someone at your GP practice on the phone?

  41%
  41%
  11%
  0%
  1%
  0%
  6%

Q14 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  40%
  22%
  8%
  1%
  4%
  19%
  6%

Q15 If you need to see a GP urgently, can you normally get seen on the same day?

  77%
  9%
  8%
  6%

Q16 How important is it to you to be able to book appointments ahead of time in your practice?

  85%
  11%
  4%

Q17 How easy is it to book ahead in your practice?

  30%
  37%
  11%
  6%
  4%
  8%
  4%

Q18 How do you normally book your appointments at your practice? (please X all boxes that apply)

  25%
  90%
  0%
  0%

Q19 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

  30%
  80%
  19%
  0%

Thinking of times when you want to see a particular doctor:

Q20 How quickly do you usually get seen?

  35%
  41%
  16%
  1%
  1%
  6%

Q21 How do you rate how quickly you were seen?

  33%
  27%
  19%
  11%
  4%
  0%
  0%
  6%

Thinking of times when you are willing to see any doctor:

Q22 How quickly do you usually get seen?

  67%
  16%
  1%
  4%
  6%
  6%

Q23 How do you rate how quickly you were seen?

  40%
  24%
  17%
  11%
  0%
  0%
  1%
  7%

Thinking of your most recent consultation with a doctor or nurse

Q24 How long did you wait for your consultation to start?

  46%
  41%
  1%
  3%
  0%
  0%
  9%

Q25 How do you rate how long you waited?

  40%
  33%
  11%
  9%
  0%
  0%
  0%
  7%

Q26 Understand your health problems?

  90%
  4%
  0%
  1%
  5%

Q27 Cope with your health problems

  87%
  4%
  1%
  1%
  7%

Q28 Keep yourself healthy

  72%
  12%
  6%
  1%
  9%

Q29 Overall, how would you describe your experience of your GP surgery?

  62%
  20%
  9%
  1%
  0%
  0%
  8%

Q30 Would you recommend your GP surgery to your friends and family or someone new to the area?

  91%
  4%
  0%
  0%
  0%
  5%