1. What method did you use to book the appointment ?
2. How quickly did you get your appointment ?
3. Which Clinician did you see ?
4. Were you seen on time ?
5. Did you feel the Clinician understood your concerns ?
Overall,
6. How easy is it to get through to the Practice on the phone ?
7. Do you feel you are treated with consideration and respect ?
8. Do you feel that the staff know how to deal with your telephone your requests ?
9. How helpful do you find the staff ?
Comments:
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