53

Wing Surgery Patient Survey 2015

1. When did you last see a Doctor at the surgery?

  60%
  24%
  15%
  0%

2. How do you normally book your appointments to see a doctor or nurse at the surgery?

  18%
  79%
  3%

3. Which of the following methods do you prefer to use to book an appointment at the surgery?

  7%
  67%
  0%
  13%
  11%

4. In the past 6 months how easy have you found getting through on the phone?

  1%
  15%
  39%
  22%
  20%
  0%

5. In the last 6 months how easy have you found obtaining test results by phone?

  52%
  15%
  18%
  3%
  3%
  9%

6. In the past 6 months have you tried to see a Doctor fairly quickly? (By fairly quickly we mean on the same day or in the next two weekdays that the surgery was open)

  75%
  24%
  0%

7. If you weren't able to be seen during the next 2 weekdays that the surgery was open, why was that?

  37%
  9%
  1%
  0%
  3%
  7%
  43%

8. In the past 6 months have you tried to book ahead for an appointment with a doctor?

  62%
  37%
  0%

9. Last time you tried, were you able to get an appointment with a Doctor more than 2 weekdays in advance?

  32%
  41%
  9%
  18%

10. How often do you see the Doctor you prefer?

  32%
  35%
  13%
  5%
  11%
  4%

11. The last time you saw a Doctor at the surgery how good was the doctor at giving you enough time?

  75%
  13%
  3%
  3%
  1%
  0%
  5%

12. The last time you saw a Doctor at the surgery how good was the doctor at explaining tests and treatments?

  64%
  15%
  5%
  0%
  1%
  13%

13. The last time you saw a Doctor at the surgery how good was the doctor at involving you in decisions about your care?

  62%
  24%
  3%
  1%
  0%
  7%

14. How easy is it for you to get an apointment with a Practice Nurse at the surgery?

  9%
  18%
  49%
  7%
  5%
  5%
  7%

15. Last time you saw a Practice Nurse at the surgery, how good did you find the Practice Nurse at explaining tests and treatments?

  62%
  18%
  3%
  0%
  0%
  9%
  8%

16. Last time you saw a Practice Nurse at the surgery, how good did you find the Practice Nurse at involving you in decisions about your care?

  50%
  26%
  5%
  0%
  0%
  11%
  8%

17. How do you usually order repeat Prescriptions?

  28%
  0%
  35%
  28%
  9%

18. How satisfied are you with dispensary opening hours?

  49%
  33%
  3%
  3%
  12%

19. How Helpful do you find the dispensers in dealing with queries?

  73%
  16%
  0%
  0%
  11%

20. In the last 6/12 months how easy has it been to speak to a dispenser on the telephone?

  20%
  13%
  1%
  58%
  8%

21. Once requested how soon is your prescription ready for collection?

  7%
  3%
  15%
  24%
  41%
  10%

22. How easy do you find getting into the building at the surgery?

  79%
  9%
  3%
  0%
  9%

23. How clean is the surgery?

  73%
  18%
  0%
  0%
  0%
  9%

24. In the Reception area, can other patients overhear what you say to the Receptionist?

  67%
  11%
  5%
  7%
  10%

25. How helpful do you find the receptionists at the surgery?

  66%
  15%
  9%
  1%
  9%

26. How long after your appointment time do you normally wait to be seen?

  13%
  13%
  47%
  15%
  0%
  1%
  11%

27. How satisfied are you with the opening hours at the surgery?

  37%
  32%
  1%
  7%
  5%
  1%
  17%

28. In the past 6 months have you had enough support from local services or organisations to help you manage your long-term health condition(s)?

  16%
  7%
  13%
  1%
  50%
  13%

29. Are you male or female?

  41%
  50%
  9%

30. Which age range do you belong?

  1%
  3%
  3%
  5%
  22%
  26%
  20%
  5%
  3%
  12%

31. Which of these best describes what you are doing at present?

  33%
  13%
  3%
  0%
  3%
  26%
  7%
  5%
  10%

32. If you need to see a Doctor at the surgery during your typical working hours, can you take time away from your work to do this?

  45%
  22%
  33%

33. In general, how would you describe your health?

  1%
  33%
  30%
  20%
  3%
  1%
  12%

34. Have you ever had a telephone consultation?

  41%
  49%
  10%

35. What situation would you use a telephone consultation for?

  30%
  11%
  13%
  22%
  7%
  17%

36. Was the Doctor able to deal with your problem by phone?

  49%
  11%
  40%

37. Following the telephone consultation did you require a follow-up?

  24%
  33%
  43%

38. Would you consider making an appointment for a telephone consultaiton in future?

  69%
  5%
  26%

39. Was there anything particularly good about your visit to the surgery?

40. Was there anything that could be improved about your visit to the surgery?

41. Any other comments?

42. In general how satisfied are you with the care you receive at the surgery?

  69%
  18%
  5%
  0%
  0%
  8%