We would very much like to get your comments on how your recent contact with/visit to the surgery was. Getting patient feedback is so useful to us as it tells us what we have done well or what we have not done so well (we can then try and put this right!). So, please, we would appreciate it if you could just take a minute of your time to complete the questions below.
Was your telephone query dealt with efficiently?
Were you given an appointment time that suited you?
If your appointment was not suitable, what would you have liked?
Was there easy access to the premises?
Were the waiting room facilities satisfactory?
Was your treatment given on time?
Were you given an explanation of your diagnosis?
Were you given an explanation of your treatment?
Did you feel you were treated with care, compassion, dignity and respect?
Did you feel involved in the decisions made about your treatment?
Were you given information about any medication prescribed?
Was the procedure explained to you beforehand?
How likely are you to recommend our service to friends and family if they needed similar care or treatment?
Have you any other comments or suggestions on how we can improve our service?